Sr. Telephony Systems Administrator

DISH Network - Englewood, CO3.3

Full-timeEstimated: $78,000 - $100,000 a year
DISH is a Fortune 250 company with more than $14 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

A successful Systems Administrator will have the following:
Bachelor’s degree and six years of related experience; or 8 years of related experience and training; or equivalent combination of education and experience supporting large, multiple call center environments
Extensive knowledge of building, configuring, and troubleshooting Cisco Unified Communication Manager (Call Manager), Cisco Voice Gateways and protocols, Cisco IM & Presence servers and the Cisco Jabber platform for IM and softphone
Knowledge of building, configuring, and troubleshooting Cisco Unified SIP Proxies (CUSP), Cisco Voice Portal (CVP), Cisco WebEx Meetings Server (CWMS), Cisco Unified Computing System (UCS), vMWare, and Oracle/ACME SBCs
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
This candidate will be responsible for supporting and maintaining the voice and collaboration environment across the Dish Network Enterprise. They will need to understand the infrastructure and technologies required to integrate SIP carriers, Gateways, Cisco Call Manager, Jabber, and WebEx. This candidate will be responsible for participating in and eventually leading multiple projects as well as daily Telephony and Collaboration tasks and troubleshooting. We are looking for a candidate that is self-motivated, works well in a team environment, and produces excellent documentation.

Primary responsibilities fall into the following categories:
Providing excellent customer service to all of our internal Business Partners to help them effectively utilize the tools we support
Support and maintain all Corporate, Call Center, and In Home Services telephony and collaboration environments; work effectively with vendors to support and troubleshoot SIP call delivery
Provide analysis of existing systems to ensure telephony network performance and security are optimal; provide technical leadership for project work, including functional subsystem upgrades for mission-critical devices and services
Participating in internal and client-facing meetings, preparing reports and presentations, and establishing and maintaining good working relationships with clients and vendors; the Principal Technical Administrator may act in a lead role, providing daily management for one or more junior technical administrators; Coordinating with the team in activities including work planning, status reporting and client relationship management
Methodical troubleshooting, effective communications, mentoring, leadership, and attention to detail are essential traits for achieving success in this roll
This job requires night and weekend work, both scheduled and unscheduled, and requires carrying a DISH smartphone 24 hours a day, 7 days a week during an on-call rotation