Senior IT Support Consultant

Brown University - Providence, RI4.4

Computing and Information Services

The Senior IT Support Consultant provides IT related support for the Brown community. As an IT Support Consultant, this position is part of a team in Computing and Information Services which provides in-depth technical support via a combination of on-site assistance, phone, chat, email, remote tools on a variety of computer hardware, software, peripherals, mobile devices and other electronic equipment to the Brown community. This position is assigned to departments which they visit, maintain a close relationship with and provide direct support to, though may be assigned other support tasks as needed. Mentors and assists with training needs for more junior team members. This is a two year position with the possibility of an extension.

Job Qualifications:
Bachelor’s degree or equivalent related job experience required
3 - 5 years of providing desktop computing support working in a complex environment
One or more MCP, MCSE or MCSA, or ACHDS certifications preferred
Knowledge with Mac, PC and mobile devices including software used at Brown (Office, Filemaker, Remedy, DeskPro, etc.)
Expert knowledge supporting (computers, peripherals); proven ability to problem-solve, understand and troubleshoot complex technical issues and recommend technology solutions.
Knowledge of electronic software distribution tools such as SMS/SCCM, Casper, and ARD preferred
Strong computing, analytical, and organizational skills; project planning and project management skills
Excellent customer service skills
Promotes and portrays positive team work
Excellent written and oral communications
Excellent organizational skills; attention to details
Ability to multitask is required
Demonstrated ability to work independently as well as part of a team
Ability to mentor and train junior team members
Please note: a cover letter, resume must be included in all applications.

All offers of employment are contingent upon a completed criminal background check and education verification satisfactory to Brown.

Recruiting Start Date:

Job Posting Title:
Senior IT Support Consultant

Office of CIO

Grade 10

Worker Type:

Worker Sub-Type :
Fixed Term (Fixed Term)

Time Type:
Full time

Scheduled Weekly Hours:

Submission Guidelines:
Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.

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EEO Statement:
Brown University is an E-Verify Employer.

Brown University is committed to fostering a diverse and inclusive academic global community; as an EEO/AA employer, Brown considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.