Homeowner Service Manager

K. Hovnanian Companies - Lewes, DE3.4

The Homeowner Service Manager will ensure that all homeowner service requests are handled promptly, professionally, and efficiently, consistent with our Company's vision of delighting our customers with our products and services. You will complete minor repairs, order and coordinate the materials needed for those repairs, issue service tickets and schedule work with trade partners and/or vendors. You will be responsible for repair progress and completion performed by trade partners/vendors. You will conduct evaluations as needed to assess course of action based on applicable warranty agreement and communicate the escalation of issues with the Director of Homeowner Service or Sr. Homeowner Service Manager.

Bachelor's degree from a four-year college or university preferred; at least 2-3 years of related experience and/or training; or equivalent combination of education and/or experience. Successful candidate must maintain a valid driver's license.

Candidate must proactively face challenges while being committed to providing customers with excellent services and products. The capacity for creating focus while under pressure and maintaining a high level of ethics and integrity in all dealings is required. This individual must be counted on to exceed goals and be dedicated to providing Associates with information so accurate decisions can be made. Practicing attentive and active listening is a necessity for this position.

K. Hovnanian Companies, LLC, a subsidiary of Hovnanian Enterprises, Inc., a well-respected publicly traded company, is committed to providing an environment and programs that help our associates flourish. You can look forward to professional support and extensive benefits—including medical/dental/vision coverage, discounts on mortgages and home appliances, and a 401(k) plan. To learn more about us, visit www.khov.com/careers.

Search Firms Please Read Carefully:
K. Hovnanian Companies, LLC is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any associate at K. Hovnanian via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of K. Hovnanian. No fee will be paid in the event the candidate is hired by K. Hovnanian as a result of the referral or through other means.