Web Content Coordinator

Commonwealth of Massachusetts - Boston, MA3.9

The Office of the Inspector General for the Commonwealth of Massachusetts (OIG) seeks a Web Content Coordinator to help redesign its website (mass.gov/ig) in order to create an accessible and compelling user-friendly website experience. The Web Content Coordinator will be responsible for analyzing and recommending improvements to the Office’s mass.gov/ig webpages, and then implementing those improvements.

The successful candidate initially will assess the strengths and weaknesses of the Office’s current website structure and content as it exists within Massachusetts’ Drupal Content Management System (CMS). The candidate will then work with project leads and division directors to develop changes, which the candidate will then implement. This is a temporary position that is expected to last 4 to 6 months. Required hours: 25 to 40 hours a week (preferably 40 hours).

Responsibilities Include:
Identifying ways to improve the OIG’s current use of its webpages on mass.gov, particularly the information architecture and content.

Identifying ways to use web technologies (such as iFrames and web forms) to improve the OIG’s webpages on mass.gov.

Gathering feedback on mass.gov from Office staff and external users.

Identifying and using available analytics to assess the Office’s current website presence.

Developing and implementing solutions to any identified weaknesses, especially through content structure, content and language.

Leading the development and execution of project plans with respect to updating the OIG’s mass.gov webpages.

Developing new mass.gov content alongside division directors and project leads.

Implementing edits requested by OIG staff to mass.gov pages.

Ensuring that web communicating is consistent, simple, memorable and authentic.

Coordinating the Office’s use of the mass.gov Drupal CMS.

Liaising with the Massachusetts Executive Office of Technology Services and Security.


Required Qualifications:
3 to 5 years of relevant experience with respect to web design, especially related to information architecture and content.
Familiarity with content management systems, such as Drupal.
Familiarity with Google Analytics.
Demonstrated understanding of web architecture and web content best practices, including familiarity with web usability, accessibility and search engine optimization techniques, including creating SEO-friendly content and adding metadata.
Adept at storytelling and editing raw content with a narrative eye, with a keen understanding of how to create content and tell stories for the web.
Proficiency in identifying and writing user-friendly content for the web and other digital platforms, and efficacy in moving content from concept to implementation with little editorial oversight.
Excellent communication, writing and editing skills. Experience writing, editing and proofreading, with a demonstrated mastery of grammar and punctuation.
An interest in and understanding of the public sector.
Strong project management skills: ability to work independently, establish priorities, work within deadlines, organize effectively, and multitask with strong attention to detail.
Ability to manage multiple projects at once.

Preferred Qualifications:
Bachelor's degree or certification in multimedia journalism, media arts/web design, communications or related field.
Experience creating and designing content for social media platforms, such as Twitter and Facebook.

How to Apply:
Submit cover letter and resume to:
Mary Beth Farrelly, Chief Financial Officer
Office of the Inspector General
One Ashburton Place, Room 1311
Boston, MA 02108

Information about the Office of the Inspector General: