RB Honda Service Advisor

Richfield Bloomington Honda, a Tom Wood Company - Richfield, MN2.6

Full-time$60,000 a year
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SkillsBenefits

Richfield Bloomington Honda has been operating in Minnesota since 1986 and has been delighting customers ever since. We are looking for a fulltime Service Advisor to join our team! Our Service Advisors greet our customers, listen to their description of the problems or service needed, determine the type of service required, and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.

We are now hiring for Monday thru Friday and daytime hours are available (enjoy your weekends off)

Pay: $60,000 (based on experience)

BENEFITS:

We value our employees' time and efforts. Our commitment to your success is enhanced by an extensive benefits package including paid time off, paid vacation, paid holidays, medical, dental, vision, life, and short term disability insurance, company matching 401(k), Employee Assistance, Tuition Reimbursement, Company Paid Training and future growth opportunities within the company.

To learn more about us, please visit our homepage.

Be part of a great team - submit your resume (if avail), application and disclosure form online today! (via computer) www.tomwoodcareers.com Job #2019-2378

Contact: Deb Satinsky Direct: (317) 688-6237 or Cell: (317) 922-7615 (text avail)

Responsibilities

  • Meets or exceeds dealership objectives and goals for the service department.
  • Advises customers about necessary services for routine maintenance.
  • Fills out paperwork with correct customer information, as well as details about the maintenance including costs and methods of payment.
  • Schedules appointments and notifies customers about any changes in appointment times, as well as getting approval for different maintenances that might be needed.
  • Works with the customer to find out what the problems are, performing road tests and other types of inspections if necessary.
  • Make sure each vehicle is paid in full before releasing vehicle.
  • Notifies dispatcher of incoming work and reviews repair orders to ensure work is completed and authorization is noted.
  • Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
  • Handles telephone inquiries regarding appointments and work in process, as well as complaints. Informs the service manager of any potential problem or upset guest.
  • Follows manufacturer guidelines for handling warranty concerns.

Qualifications:

  • Able to work with customers to provide the the best service using good clear communication and always presenting themselves ion a professional manner
  • Has good computer and organizational skills
  • Stays calm under pressure

CERTIFICATES, LICENSES, REGISTRATIONS

Manufacturer Training and Automotive Service Excellence (ASE) Certifications (a plus)

Valid Driver's License

Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, verification of social security number, and passing a drug test at a certified testing facility. We are an Equal Opportunity Employer - Drug and Tobacco Free Campus

Job Type: Full-time

Salary: $60,000.00 /year

Experience:

  • service: 1 year (Preferred)

License:

  • Driver's (Preferred)
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