Guest Service Representative/Front Desk- PART TIME

Homewood Suites by Hilton- Aurora/Naperville - Aurora, IL (30+ days ago)3.8

Who We Are:

SUN Development & Management Corporation is an innovative and growing organization where decision makers and entrepreneurially minded people thrive. We foster a collaborative environment on our properties, provide excellent advancement opportunities within the organization, and encourage growth within our team members. We offer unique opportunities for leaders who want to make a difference thru action, and wish to advance based on performance. If you are a high-achiever, results driven, and can make an impact, we may be the organization you are looking for.

The HOMEWOOD SUITES BY HILTON- AURORA/NAPERVILLEis a busy 146 room property which offers complimentary breakfast, Monday-Thursday complimentary evening reception, 24-hour fitness room, an indoor pool and hot tub, complimentary WI-FI, and a shuttle that goes within a 3-mile radius.


Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous

and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs.


  • Handle guest registration and room assignments, accommodating special requests whenever possible.
  • Make guest reservations in a prompt and courteous manner, following the standard reservation systems, software and expectations of the company and of the brand
  • Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
  • Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner.
  • Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
  • Cancel room reservations according to procedures.
  • Walk customers in a professional and courteous manner according to procedures.
  • Inventory guest room keys according to policy and request re-keying as necessary.
  • Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist.
  • Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.
  • Deliver guest invoices if working overnight shifts
  • Perform Night Audit functions as needed, and/or as requested by supervisor
  • Assist in other departments when the need arises, as directed by supervisor. This may include assisting with breakfast set up or clean-up, assisting with basic property cleanliness such as trash removal, assisting with basic clerical tasks to assist the sales, revenue and marketing efforts, and assisting with housekeeping and/or laundry needs


Skills and Abilities:


  • Previous experience in the hotel industry as Front Desk Agent preferred but not necessarily required. Much experience is gained from on-the-job training


  • High School education or equivalent experience
  • Excellent grooming and appearance standards are required
  • Excellent verbal and written skills are required
  • Problem-solving skills are critical
  • Ability to take direction and work independently is required
  • Promptness and exceptional attendance is required
  • Requires a working knowledge of the Front Desk aspect of Sun's services, policies or operations and a general knowledge of the hotel.
  • Requires knowledge of and ability to operate computer equipment and the reservations system.



Job Type: Part-time

Salary: $12.00 /hour


  • Hotel: 1 year