Mail Order Processing and Fulfillment

Peachtree Woodworking Supply - Peachtree Corners, GA

Full-time

Peachtree Woodworking is a fast growing woodworking tool and supply company with a retail store and warehouse located in Norcross, GA. At Peachtree Woodworking Supply Inc., we treat associates and customers the way we expect to be treated ourselves. Our aim is to deliver the best products, the best service, and the best value in the industry. As we are continuing to grow, we are seeking highly motivated and positive additions to our team. Peachtree's Order Processing and Fulfillment Associates are at the center of our success. This position requires the individual to be comfortable responding to customer's needs and problems in a prompt and courteous manner while at the same time projecting an image of efficiency and professionalism. This position will have interactions with customers via, telephone, e-mail and in person. In addition to working closely with the customers the Order Processing and Fulfillment Associates also work with the warehouse team to ensure that orders are fulfilled and shipped in an error free and efficient manner. We encourage you to learn about and apply to Peachtree Woodworking if you seek a unique work experience where diverse ideas are met with enthusiasm, and where you can realize your full potential.

Responsibilities include but are not limited to:

  • Serve as the first point of contact for customer phone sales, issues, and/or concerns
  • Assemble materials and documents for sales orders
  • Download, enter, process, and verify phone / online orders
  • Process shipments through UPS and the US Postal Service systems
  • Filing daily shipping records
  • Providing basic product knowledge to customers
  • Work on multiple projects simultaneously
  • Respond to customer inquiries via phone and/or email about products we sell
  • Resolving customer complaints by investigating problems and developing solutions
  • Work with team to process and ship 250 - 350 daily orders in a timely and accurate manner
  • Follow up with vendors and suppliers regarding orders placed
  • Work closely with multiple shipping companies to ensure timely pick ups and deliveries
  • Monitor and track multiple orders and shipments until final delivery
  • Performing administrative tasks given by management

Desired Qualifications:

  • Proficient in Microsoft Word & Excel
  • Prior order processing and data entry experience
  • Familiarity with essential office machines; printer, fax, copier etc
  • Ability to be neat and well organized
  • Excellent telephone etiquette
  • Strong verbal and written communication skills
  • Productive without much supervision
  • Must have positive attitude and be a team player.
  • Ability to multi-task and adapt to our Mail Order entry software
  • Fast learner that is detail oriented
  • Have a questioning, analytical personality that is always looking ways to make processes more efficient
  • Ability to manage time to meet deadlines in a fast-paced environment
  • Past experience in packing small boxes is a plus
  • Past shipping and receiving experience is a plus

Experience:

  • Minimum 1 year data entry / order processing
  • Minimum 1 year experience with shipping and receiving logistics
  • Minimum 1 year Microsoft Word & Excel experience

Education:

High school diploma, GED or equivalent required; college degree a plus

Benefits:

Peachtree Woodworking offers a competitive salary paired with paid vacation, paid sick days and paid holidays. We offer a great culture and working environment along with excellent advancement opportunities.

Peachtree Woodworking is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Position hours are Monday thru Friday 8:00 am to 5:00 pm with some Saturdays or overtime required when needed.

*** PLEASE DO NOT CALL REGARDING THIS POSITION ***

Job Type: Full-time

Salary: $11.00 to $14.00 /hour

Experience:

  • Microsoft Word and Excel: 1 year (Required)
  • Shipping and Receiving Logistics: 1 year (Preferred)
  • Customer Relations: 1 year (Required)

Education:

  • High school or equivalent (Required)

Work authorization:

  • United States (Required)