- High School Diploma or GED
- Leadership Experience
- Basic Computer Skills
- Medical Office Experience
Responsible for providing high quality patient service, administrative support, and financial administration for the daily operations of a medical practice.
High school graduation or equivalent.
1 year medical office experience; medical billing experience preferred. Leadership experience preferred.
No special certification, registration or license required.
Knowledge, Skills & Abilities
Effective verbal and written communication skills. Ability to follow verbal and written instructions. Basic computer skills preferred.
Primary Duties and Responsibilities
Acts as a backup resource for administrative positions within the practice.
Acts as a patient advocate and handles incoming complaints and concerns related to billing and collections to attain maximum patient satisfaction. Maintains ongoing communication with the billing company.
Assure adherence to the my MedStar Management Guidelines including, but not limited to the following: review material in Toolkit with all associates and assure they complete training, provide daily management of patient portal transactions, assure workflow procedures are implemented, offer access to the portal to all appropriate patients, review monthly dashboard performance reports (SLA’s) and intervene as appropriate, assure marketing materials are maintained and displayed with the medical office, escalate any problems/concerns as appropriate, maintain communication with IS patient portal team to provide staff updates as needed and notify the my MedStar team if the primary or back-up contact changes.
Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.
Demonstrates behavior consistent with MedStar Health mission, vision, goals, objectives and patient care philosophy.
Implements, monitors and reinforces MedStar Health and MedStar Medical Group policies and procedures. Works with the Practice Administrator to modify and streamline work flows and improve other processes to create an efficient practice.
Oversees and audits the balancing of cash receipts and preparing the daily deposits and end-of-shift reconciliation in the Practice Management System.
Performs all user audits and functions related to staff inputting data into the Practice Management System. Performs assigned audit functions to ensure data is properly communicated to the billing company.
Performs other duties as assigned.
Reviews encounter forms daily for completeness and correctness. Addresses coding problems with providers. Alerts Practice Administrator if additional coding training is needed.