Contract Support Specialist - Hyatt Carmel Highlands Inn

Hyatt - Carmel-by-the-Sea, CA4.1

Come join our team!

Hyatt Vacation Ownership (HVO) has been developing, marketing, and managing shared ownership resorts in diverse vacation destinations since 1994. Headquartered in St. Petersburg, Florida, HVO operates Hyatt Residence Club (HRC), a flexible points-based program with more than 30,000 members who have access to 16 HRC resorts, along with hundreds of Hyatt hotels and resorts worldwide via the popular Hyatt Gold Passport guest loyalty program. HRC members also have exchange privileges through Interval International’s network of approximately 3,000 other resorts in more than 80 countries, as well as additional benefits and services. HVO is an operating business of ILG, Inc. (Nasdaq: ILG), a leading global provider of professionally delivered vacation experiences. ILG and its subsidiaries independently own and manage the Hyatt Residence Club program and use the Hyatt Vacation Ownership name and other Hyatt marks under license from affiliates of Hyatt Hotels Corporation.

Job Description

Contract Support

This position requires a flexible, but committed schedule and reports directly to the Contract Manager. The duties and responsibilities of this position may vary and are not limited to the following description:

Communicate effectively with a diverse customer base.
Always sustain a professional demeanor especially when working with unexpected directives associated with the servicing/seasonal demands of the position.
Transition from low demand to high demands tasks easily with minimal stress.
Maintain confidentiality of all purchasers’ information.
Models Hyatt Vacation Ownership Values and Principles.
Sustain the technological upgrades implemented within the work environment.
Ability to focus and filter noise distractions within an open working environment.


High school diploma required, Associate Degree preferred
Act with Integrity
Works well with others
Committed to quality and delivering results
Strong customer service focus (1 – 3 years preferred)
Prior sales support experience (1 – 3 years preferred)
Timeshare/cashier/balancing experience (1 – 3 years preferred)
Possesses basic effective oral and written communication skills
Possesses energetic approach towards job responsibilities
Able to handle multiple tasks in a fast paced and open environment
Excellent attention to detail
Demonstrates the ability to adapt and be flexible with unusual and changing situations
Computer literate
45 wpm with 96% accuracy
Works well independently
Takes an objective and positive approach in performance of the job
CA Notary and Bond License is Required at/upon hire
Diversity Commitment

We celebrate the diversity of people, ideas and cultures. We believe our differences are what make us better – a better place to work, a better place to grow, enabling a better way to see the world. We are fully committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, gender identity, or gender expression. The Company complies with the law regarding reasonable accommodation for disabled employees and applicants.