University of Washington - Seattle, WA4.1

Full-time$4,800 - $5,100 a month
Notes: As a UW employee, you will enjoy generous benefits and work/life programs.
For detailed information on Benefits for this position, click here.
Housing and Food Services (HFS) is pleased to announce an opening for a Student Care Specialist - Residential Life.

HFS provides on-campus housing and dining to over 10,000 student residents each year. We employ over 1,200 classified, professional staff and student staff members who work throughout HFS, providing residential and dining services to the campus. Our mission statement—working together to enhance student life—teamwork and service to our students and customers are at the heart of our business.

At the University of Washington, diversity is integral to excellence. We value and honor diverse experiences and perspectives, strive to create welcoming and respectful learning environments, and promote access, opportunity and justice for all.

We seek candidates who exhibit an appreciation of, a sensitivity to, and respect for a diverse environment, inclusive of students, faculty and staff of many social, economic, cultural, ideological, racial and ethnic backgrounds.

Key Responsibilities:
Students of Concern Process Managment
Reviews and delegates all student of concern reports amongst Residential Life staff
Ensures that hall staff adhere to established guidelines; provides direction and feedback as necessary
Directs staff on the proper use of the student care database, interpreting and applying program guidelines
Maintains student crisis records and develops additional resources as necessary or directed
Manages student concerns through a variety of non-clinical interventions, referrals, and follow-up services in collaboration with other University departments
Facilitates follow up meetings with all students of concern
Recommends follow-up steps to Residential Life staff for low-level students of concern situations in accordance with the established Student of Concern guidelines and recommendations from the Counseling Center Liaison
Provides one-on-one follow up with students of concern following medium to high level incidents occurring overnight or over weekends
Ensures completion of care follow up measures (i.e. appointments, consultations, referrals) by students of concern in consultation with campus partners
Serves as the main point of contact for hospital staff after students of concern have been voluntary or involuntary transported due to the severity of their mental health concern
Serves as one of three case managers for public CARE reports submitted through an external reporting tool
Informs supervisor of pertinent ongoing students of concern situations; determines when a report should be referred to and reviewed by supervisor, Director of Residential Life and/or the Student Care Team

Residential Life Student Care Responsibilities
Facilitates student meetings regarding risky behaviors
Facilitates student meetings regarding housing accommodations
Coordinates programmatic efforts to implement in communities across campus designed to educate students on mental health resources
Coordinates with campus partners to provide pre-established mental health programs for residents
Provides leadership to the Residential Life Student Care Team

Residential Life Assessment Responsibilities
Compiles data and submits quarterly and annual statistical reports regarding the student of concern process
Analyzes Residential Life Student of Concern data to ascertain programmatic needs
Participates as a consultant on the Residential Life Assessment Committee

Records Management
Maintains accurate electronic case management records
Communicates database efficiency and critical issues to supervisor
Manages public student of concern reports according to case manager workflow
Prepares and distributes staff training materials related to CARE

Special Projects Management
Assists Residential Life management team with special projects as assigned

Minimum Qualifications:
Bachelor’s Degree
Three years of experience working in student wellness, crisis management, counseling or a related field

Equivalent combinations of education and experience may substitute for required qualifications.

Desired Qualifications:
Master’s degree in social work, counseling, higher education or closely related field.

Experience that demonstrates:
Ability to handle confidential materials with discretion.
Ability to handle highly emotionally taxing crisis situations.
Excellent communication and interpersonal skills.
Strong organizational and project management skills, with excellent attention to detail.
Ability to manage multiple projects and deadlines while responding to frequent interruptions.
Ability to work independently with minimal supervision.
Computer proficiency in MS Word, Excel, SharePoint and Access.

Full benefits, including medical and dental insurance and retirement.
Paid vacation and sick leave, as well as 10 paid holidays a year and one personal day.
Work for a mission-driven organization that is focused on providing the best possible living and learning environment for our students.

Condition of Employment:
A satisfactory outcome from the reference check process and education verification.

This position will work a Monday – Friday, 8am – 5pm schedule.

The salary range is $4800 to $5100 per month + benefits.

To be considered, apply and update your profile and application by the end of the day on March 29, 2019.

Learn more about Housing & Food Services.
Learn more about why our staff choose to work here!


The University of Washington (UW) is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoy outstanding benefits and professional growth opportunities, but also an environment noted for embracing diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.

The Department of Housing & Food Services (HFS) employs approximately 1,500 full-time, part-time and student staff who work in Residential Life, UW Dining, Student and Financial Services, Communications and Marketing, Human Resources, Facilities Services and Information Technology.
The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or