- Cisco Routers
- Mac OS
Provides support to enterprise and business use applications, interfaces and support systems required for business operation, including desktops, notebook and network infrastructure, providing advice, guidance and assistance to end users.
Manages a variety of IT infrastructure services, including the administration of voice, network, server and/or storage environments.
These functions may include but are not necessarily limited to afterhours support and operation of the computer facilities, systems security, enterprise backup management, security and the development, management, maintenance of the IT infrastructure and support of a mobile workforce.
Work in a small team that manages all aspects of systems - from user support to servers, and networks.
Provide support for all desktops, notebooks and thin clients in a hybrid MS operating systems/ Apple OS X enterprise, including Active Directory maintenance, DNS support, and Citrix Desktop support.
Work with the IT team to continually improve operational processes and other departmental processes.
Responsible for support and the implementation of system enhancements software and hardware updates.
Implement and support Apple mobile devices iPhone and iPad for the company. Maintain relationships with multiple carriers.
Support enterprise mobile software applications.
Participate in on-call support.
Windows XP/Vista/7/8/10 support 2 yrs+
Basic knowledge of Windows 2K8/2K12 Server administration 1 yrs+
Strong Windows Desktop support and management skills
Strong hardware management experience with Dell desktops, notebooks and thin clients
Strong Apple OS X support and management skills
Excellent communication and documentation skills
Strong problem solving and troubleshooting skills
Basic programming skills with the ability to design formal solutions in response to given requirements/needs
Basic knowledge of telecommunications including ShoreTel IP telephony.
Basic understanding of Cisco routers, switches and firewalls
Basic understanding of 802.11 wireless network management and security
Basic understanding of Citrix, Hyper-V environments and/or other virtual environments
Minimum Educational Requirements:
Computer Science/Information Systems degree, related degree or equivalent work experience
Minimum Certifications or Other Professional Credentials:
MCSA/MCSE or significant work towards a certification
MCDST certification or significant work experience
CCENT certification or significant work experience