Client Solutions Representative

Morningside Translations - New York, NY

30+ days ago
Morningside Translations is the fastest growing major language service provider in North America and one of the largest intellectual property translation companies in the world. Specializing in patent, life sciences, and legal translations where accuracy and subject matter expertise are paramount, Morningside provides ISO 9001 and 13485-certified translations into more than 150 languages and offers end-to-end technology-enabled translation, localization, and multimedia solutions. Morningside is the trusted partner to thousands of organizations including Fortune 500 companies, Am Law 200 firms, and international regulatory bodies. Headquartered in New York City, Morningside has offices across the globe in San Francisco, Hamburg, London, and Jerusalem.

We are looking for a Client Solutions Represntative, in our New York City Headquarters, who is responsible for generating pricing estimates for clients, tracking pricing trends across Morningside sales verticals, analyzing win and lose ratios and communicating strategies within sales department.

Essential Functions:
Exercises discretion by pricing and quoting client estimates in order to win new projects while maintaining standard profit margins
Responsible for accurately conveying client demands and requests to the operations management team
Prepares and communicates project estimates and quotes in a timely fashion
Understands and applies company pricing guidelines and models to produce accurate, competitive estimates
Responds to inquiries in a timely and service-oriented manner, both internally with sales/project managers, and externally with clients
Consults project managers to examine job details and goals of a project, and sales to understand client requirements and project scope
Maintains and strengthens relationships with existing and past clients through regular communication
Works to develop long-term system for tracking and analyzing pricing trends across different verticals in the organization
Tracks win/lose ratios and uses data to improve sales strategies and processes
Attends and participates in weekly departmental meetings
Performs other tasks as assigned
Participates in ISO 9001 training

Working Hours 12-9pm Qualifications:
  • Able to qualify, identify, and clarify client needs through effective questioning and listening
  • Able to analyze and synthesize information and evaluate external client needs as they correlate to company services
  • Strong attention to detail and able to maintain accurate records
  • Strong interpersonal, customer service, and telephone skills, and able to maintain, strengthen, and develop relationships externally and within the organization
  • Strong problem solving and negotiation skills
Education and Experience Requirements:
  • BA or BS degree
  • Proficient in standard Microsoft Windows applications, including Word, Excel, PowerPoint, Access, Outlook, and Internet Explorer
  • Foreign language proficiency and/or fluency a plus