Visitor Services Information Assistant

US Department of Agriculture - Bedford, IN4.1

Full-time
Duties
Summary
The primary purpose of the position is the dissemination of information and interpretative assistance to the public through various means.

There are 5 positions to be filled for this vacancy. All positions are located in Region 9. For additional information about the duties of this position, please refer to Additional Information for details.

Responsibilities
Monitor daily office and reception activities for visitor center to ensure operations are uninterrupted.
Monitor and report visitor statistics to plan projects.
Maintain accurate records to account for monies collected from visitor sales.
Monitor and update visitor center exhibits and displays to provide information to the public.
Operate a variety of audio and visual equipment to disseminate information to the public.
Publicize handouts and flyers on safety, events, and various items to promote public awareness.
Plan and present interpretive talks and programs to disseminate information.
Greet visitors and responds to various inquiries on agency matters.
Deliver security and safety procedures to visitors.
Provide guidance to public on rules and regulations regarding various activities.
Provide information to visitors on various areas of forest for utilization.
Field daily web and email inquiries to appropriate personnel.
Determine how to appropriately assimilate and disseminate information to public based on situational climate.
Employ judgment and interpretation when regulations and guidelines are indistinct to accomplish daily tasks or handling various situations.
Travel Required
Occasional travel - You may be expected to travel for this position.

Supervisory status
No

Promotion Potential
None

Job family (Series)
1001 General Arts And Information

Requirements

Requirements
Conditions of Employment
Must be a U.S. Citizen or National.
Males born after 12-31-59 must be registered for Selective Service or exempt.
Subject to satisfactory adjudication of background investigation and/or fingerprint check.
Successful completion of one-year probationary period, unless previously served.
Direct Deposit- Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit E-Verify.
Must possess and maintain a valid driver's license for specific locations, see Additional Information for details.
Qualifications
In order to qualify, you must meet the eligibility and qualifications requirements as defined below by the closing date of the announcement. For more information on the qualifications for this position, visit the Office of Personnel Management's General Schedule Qualification Standards.

Your application and resume must clearly show that you possess the experience requirements. Transcripts must be provided for qualifications based on education. Provide course descriptions as necessary.

In addition to meeting the basic requirement, you must also possess experience and/or directly related education in the amounts listed below.

Specialized Experience Requirement:
For the GS-05 level: You must have one year specialized experience equivalent to the GS-04 level OR a Bachelor's degree or 4 years of successfully completed education above high school; OR combinations of successfully completed post-high school education (in excess of the first 60 semester hours) and specialized experience. The education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university.

Examples of specialized experience are: Greeting visitors, responding to visitor inquiries, and accounting for collected monies using computer programs and records; Planning and presenting interpretive talks and programs for visitors, local schools, and other groups; Performing clerical duties, including mail and package delivery, assisting with scheduling for conference rooms, and operating audio/visual equipment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
Additional information

There are five positions in the following locations:
Bedford, IN
Appointment Type: Permanent
Work Schedule:Full Time
Must possess and maintain a valid driver's license.
Contact: Danielle King at Danielle.King@usda.gov or 812-276-4753.

Campton, NH
Appointment Type: Permanent-Seasonal (13/13)
Work Schedule: Full-Time
Must possess and maintain a valid driver's license.
Contact: Thomas Giles at Tom.Giles@usda.gov or 603-536-6102.

Deer River, MN
Appointment Type: Permanent
Work Schedule: Full-Time
Contact: Jennifer Guith at Jen.Guith@usda.gov or 218-246-3487.

Manchester Center, VT
Appointment Type: Permanent-Seasonal (18/8)
Work Schedule: Part-Time
Contact: Amy Tilley at Amy.Tilley@usda.gov or 802-362-2307.

Rutland, VT
Appointment Type: Permanent
Work Schedule: Full-Time
Contact: Ethan Ready at Ethan.Ready@usda.gov or 802-747-6760.

This position is not eligible for telework for all locations.

This announcement may be used to fill positions with a seasonal work schedule where full-time work is guaranteed for 13 or 18 pay periods and when not working, you will be placed in non-pay/non-duty status.

Career Transition Assistance Plan (CTAP), Reemployment Priority List (RPL), or Interagency Career Transition Assistance Plan (ICTAP) : To exercise selection priority for this vacancy, CTAP/RPL/ICTAP candidates must meet the basic eligibility requirements and all selective factors. CTAP/ICTAP eligibles must meet the agency's definition for a quality candidate as provided in the How You Will Be Evaluated section of this announcement to be considered.

The USDA Forest Service has legislative authority to recruit and fill Permanent (Career/Career-Conditional), Temporary, and Term Appointments under the USDA Demonstration Project. Under this authority, any U.S. citizen may apply.

This position is being concurrently announced under Merit Promotion Announcement Number 19-R9GVMAR-1001-FS3595-G . Current or former Federal employees or other eligible applicants may apply to both announcements to expand all possibilities of consideration since different referral criteria apply to each type of announcement. See the above announcement for more information.

How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated for this job based on how well you meet the qualifications.

You will be evaluated in accordance with the category rating procedure as defined in the USDA Demonstration Project Plan. Applicants who meet the basic minimum qualification requirements established for the position will be placed in the Eligible category. You will be further evaluated against criteria for placement in the Quality category. This evaluation is based on the level of your experience, education, and/or training as determined by your responses to the Assessment Questionnaire. Individuals with veterans' preference are listed ahead of applicants who do not have veterans' preference within each category.

Note: If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your score may be adjusted to more accurately reflect your abilities, or you may be found ineligible. Please follow all instructions carefully. Errors or omissions may affect your rating. Providing inaccurate information on Federal documents could be grounds for non-selection or disciplinary action up to including removal from the Federal service.

To view the application form, visit: https://apply.usastaffing.gov/ViewQuestionnaire/10474362

Background checks and security clearance
Security clearance
Other

Drug test required
No

Required Documents

Required Documents
The following documents are required for your applicant package to be complete. Our office cannot be responsible for incompatible software, illegible fax transmissions, delays in the mail service, your system failure, etc. Encrypted documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration.

Resume that includes: 1) personal information such as name, address, contact information; 2) education; 3) detailed work experience related to this position as described in the responsibilities section including work schedule, hours worked per week, dates of employment; title, series, grade (if applicable); 4) supervisor's phone number and whether or not the supervisor may be contacted for a reference check; 5) other qualifications.

If education is required or you are using education to qualify, you must submit a copy of your college transcripts. An unofficial copy is sufficient with the application; however, if you are selected, you will be required to submit official transcripts prior to entering on duty. Education must have been successfully obtained from an accredited school, college or university. If any education was completed at a foreign institute, you must submit with your application evidence that the institute was appropriately accredited by an accrediting body recognized by the U.S. Department of Education as equivalent to U.S. education standards. There are private organizations that specialize in this evaluation and a fee is normally associated with this service. All transcripts must be in English or include an English translation.

If claiming veteran's preference, you must submit a DD214, Certificate of Release from Active Duty, which shows dates of service and discharge under honorable conditions. If currently on active duty you must submit a certification of expected discharge or release from active duty service under honorable conditions not later than 120 days after the date the certification is submitted. Veteran's preference must be verified prior to appointment. Without this documentation, you will not receive veteran's preference and your application will be evaluated based on the material(s) submitted.

If claiming 10-point veteran's preference you must provide the DD214 or certification requirements (see above bullet), plus the proof of entitlement of this preference as listed on the SF-15 Application for 10-point Veterans' Preference. The SF-15 should be included but is not required. Failure to submit these documents could result in the determination that there is insufficient documentation to support your claim for 10-point preference. For more information on veterans' preference visit FEDSHIREVETS .

Surplus or displaced employees eligible for CTAP, RPL, or ICTAP priority must provide: proof of eligibility (RIF separation notice, notice of proposed removal for declining a transfer of function or directed reassignment to another commuting area, notice of disability annuity termination), SF-50 documenting separation (as applicable), and your most recent SF-50 noting position, grade level, and duty location with your application per 5 CFR 330.

If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Benefits

Benefits
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits .

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.