Responsible for the full client experience with respect to the use and support of treasury web products, including Chase Commercial Online, Corporate Quick Pay, JPMorgan ACCESS in a Technical Support Help Desk role. Provide professional, courteous, and competent technical and procedural telephone support to clients for web and PC based treasury products and services.
Consult with internal and external clients in multiple lines of businesses in the application of Global Client Access product functionality in the treasury and accounting functions. Provide consultative support to clients on cash management, implementation and operational issues, inquiries, "how-to" type inquires on using products, problem resolution, software/hardware recommendations, and security practices.
Document client technical support information, including client configuration changes, troubleshooting information, problem resolutions, sensitivity issues, and security concerns. Forward relevant information to relationship areas, product management, and team management as required. Maintain high levels of expertise in web and networking technologies.
Provide feedback on product software performance and operational efficiency in the customer environment. Develop specialized skills around the product line and the related technologies and businesses.
Spanish and/or Portuguese language skills (verbal, written, and reading) a plus
Bachelor degree or equivalent education/work experience
Excellent communication, oral, written, and interpersonal skills
Technical proficiency in Windows LAN/PC environments and systems, and in web and browser-based applications and technologies.
General knowledge of cash management business
Strong customer service skills, call center experience
Strong analytical and problem solving skills
Occasional overtime may be needed – Post Shift or Weekends
Candidate may work most US Holidays
Work schedule - Monday - Friday / 10am - 7pm
JPMorgan Chase offers an exceptional benefits program and a highly competitive compensation package.