Equal Opportunity Employer: Minority/Female/Disability/Veteran
Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.
To enable our business to expand our lead in a market increasingly enhanced by technology, Waste Management is undertaking a substantial technology transformation. We are seeking talented Information Technology professionals to join the Waste Management team who are motivated to help us transform the way we design, build and use technology. With your skills and experience, we look for you to combine your technical expertise with industry best practices in an effort to align information technology solutions with Waste Management business strategy.
I. Job Summary
As a member of the Digital Embedded Business Partners team, lead the definition and execution of the employee journey, prioritizing on the most impactful capabilities by role. This role will operate across Digital departments and interact with key stakeholders across the business teams including Call Center, Sales, Billing and Collections.
This role will achieve success by executing on the following strategy:
Developing strong partnerships with business team to make exceptional employee digital experiences
Having a focus on WM’s customers and producing the employee experience needed to best serve them
Increase alignment between the Digital organization and the business
II. Duties and Responsibilities include the following. To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
Enable evolution of the digital strategy roadmap. Partner with business and digital stakeholders to facilitate development of Digital roadmap for employee facing technology
In collaboration with business and other members of Digital team, define the employee journey maps and definition of the releases with maximum benefits for the employee and customers.
Partner with business owners to measure the day-to-day technology experience improvements based on key digital initiatives
Improve collaboration and transparency between the business and the Digital organization
Drive innovation through in-depth knowledge of business needs and processes
Partner with the business owners in conducting the required fact gathering and analysis necessary to document, quantify and specify process re-engineering efforts
Assist in business transformation - change the current state into a more effective and efficient future state aligned to goals and objectives with focus on both employees and customer
III. Supervisory Responsibilities
Ideally this is a role that works with resources elsewhere (e.g. within Digital departments and business) to accomplish objectives without any direct supervisory responsibilities.
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
Required: Bachelor’s Degree in Finance, Marketing, Technology or Business Administration, and four or more years’ previous experience.
B. Certificates, Licenses, Registrations or Other Requirements
C. Other Knowledge, Skills or Abilities Required
Operations / business knowledge & judgment: Good understanding of WM’s operations and service capabilities, or an ability to become a quick study, that translates this knowledge into an employee journey with an inventory and prioritize capabilities based on benefits to the employee and customer. Successful candidate will have a reputation for exercising sound judgment on a day-to-day basis
Organized and structured: Track record of being highly organized and structured in approach, ideally with experience in defining and delivering process or technical improvements
Communication: Very strong oral and written (incl. PowerPoint) communication skills, with a proven ability to synthesize and tailor complex material into simple and easily digestible content by experts and non-experts alike, including Corporate and Area stakeholders and the senior leadership
Peer-like attitude : The successful candidate will have a track record of proactively speaking up and constructive dissent, where a contrarian opinion is held. Individual will also be comfortable interacting with multiple levels of management at both Corporate and Area on an “as needed” basis
‘Can do’ mindset: A proactive, can-do mindset that enables independent definition and pursuit of opportunity
Collaboration : Ability to partner with stakeholders in Customer Experience, Sales, Shared Services, Pricing, Operations, Digital and other functions to improve our employees experience
Influencing : Ability to build rapport, authentic and meaningful relationships, and comfortably influencing all levels of the organization
Dispute resolution: Ability to combine all qualities above to resolve most day-to-day disputes independently and without more senior executive support
Credibility: The successful candidate will be credible, or have potential to create credibility quickly, with the current Digital, and Business teams, and therefore deemed capable of driving impact
V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
This position is based at WM’s Phoenix Center with necessary travel (as required) to complete the goals.
I understand that applying to this job indicates that I have the legal right to work in the United States. I agree to perform physical duties of this position as outlined in the job with or without reasonable accommodations. I understand that if offered the position, I will be required to pass a drug screen.