Director of Operations, Patient Care Services

Saint Mary's Hospital - Waterbury, CT (30+ days ago)3.9


General Statement of Duties

This position leads the strategic development of identified services at an organizational level. The Director of Operations, PCS position is accountable for the administration and support of clinical and service programs in the assigned departments. The incumbent is responsible for the development, implementation, and evaluation of policies, programs and services which support the continued provision and improvement of quality patient care within the assigned departments. The director reports to the CNO, Vice President of Patient Care Services and provides leadership in strategic planning, program development, operations, and human resource management in partnership with the Chief Medical Officer (CMO). The Director provides leadership within and across departments and organizations to assure the development of effective and efficient systems and operations. Is accountable for managing human, fiscal and other resources needed to ensure optimal support staffing and positive patient outcomes within the departments.

The Director manages effectively and efficiently the human, material, financial and informational resources to provide service-oriented patient care in each respective department. Creates a positive teamwork atmosphere with opportunities for staff to participate in departmental planning and operations as appropriate. He/she provides leadership in the resolution of administrative or clinical problems affecting programs or services as indicated. The Director implements and executes new programs including staff planning, position design and physical space planning and coordinates efforts with Medical Center departments to ensure appropriate communication and cooperation.

The Director has freedom to act within established Hospital policy and department goals and objectives. He/she keeps the CNO and CMO informed of issues, which affect programs and service goals.

Illustrative Examples of Work

- Develops budgets for assigned areas based on the changing needs of the patient populations and clinical programming. Communicates with clinical managers to understand and forecast all resource requirements. Identifies initiatives, trends, and external and internal demands or changes that may affect resource utilization. Identifies strategies to address changes/demands.

- Sets the tone and agenda for the areas supervised. Understands patient populations served and ensures that optimal resources are provided to deliver high quality, effective and efficient patient care. Identifies and works to correct system issues that interfere with the achievement of patient, unit, departmental and institutional goals. Supports the ongoing development of unit leadership through coaching, mentoring and role modeling. Initiates and manages change, ensuring appropriate support and resources to staff. Seeks opportunities to build working alliances with other professional groups. Demonstrates skill to identify and manage conflict. Sets expectations for professional behavior and open communication.

- Creates an environment where open, honest communication allows for equality, shared responsibility and mutual respect. Creates an environment that fosters collaborative relationships. Creates opportunities for multidisciplinary forums in order to problem solve and facilitate planning. Seeks opportunities to build healthy relationships with others. Collaborates with Operational leaders to ensure hospital strategies are implemented. Is proactive in identifying new opportunities for collaboration.

- Creates an environment that supports and rewards the professional growth of clinical leaders. Supports clinical leaders to promote research, evidenced-based practice and scholarship. Creates a department culture that values and supports inquiry, learning and the advancement of clinical knowledge and skill. Provides appropriate educational opportunities for the development and maintenance of leadership competencies of all leaders within the areas of control. Provides timely and regular feedback to staff through formal and informal evaluation appraisals within the established guidelines for Trinity Health Of New England.??

- Provides leadership and collaboration in setting the direction of the clinical areas and is responsive to changing internal and external factors. Utilizes knowledge of federal, state, hospital accreditation agencies standards, policies and procedures. Develops goals and action plans to respond to external and internal forces that effect the delivery of patient care. In collaboration with the Director, Finance, Operations and Workforce Planning, establishes and manages the departmental budgets within identified benchmarks. Variance to budget reporting will be completed on an organizational set timeline.??

- Monitors and ensures that the clinical staff teams provide excellent patient care. Executes strategic goals and objectives into operations and conducts ongoing monitoring and learning to continuously improve. In collaboration with organizational leaders, develops and implements clinical processes that achieve quality and safety goals on the inpatient-nursing units and are consistent with service line strategic plan. Integrates the Patient Care Services philosophy and Trinity Health Of New England core values into all practices and programs. Evaluates clinical leader's metrics (clinical, budgetary, patient experience) to determine if current standards are met. Works to ensure excellence in patient care and customer service through interactions with patients, families, customers, core staff and department managers. Ensures required yearly competencies and other safety checks of all staff. Attends appropriate management and educational forums. ?????

Required Knowledge, Skills, Credentials and Abilities

Master's Degree in Nursing preferred. Bachelor's Degree required.

Minimum of 5 years in a leadership position in healthcare, preferably with a health system

RN License in the state of CT required

Minimum Acceptable Experience and Training

Broad knowledge of an advanced and technically or professionally specialized discipline such as health care and delivery systems, health policy, hospital administration, or other studies not available in undergraduate school. Experience with Lean/ Six Sigma and/or process improvement methodologies preferred.