Full Time Software Implementation Consultant

Privia LLC - Herndon, VA

Full-time

JOB DESCRIPTION

Privia is seeking a seasoned Software Implementation Consultant to support our cloud and on-premise customer implementations as well as other platform configurations. As a key member of the Professional Services team, you will enjoy learning new software capabilities, devising creative solutions to customer challenges and supporting customer learning through training and responsive documentation. The Implementation Consultant will manage all stages of the implementation life-cycle starting with kickoff including discovery, design, configuration and deployment and help to provide a smooth transition to our support team. The right candidate will be a focused self- starter ready to engage in a changing environment.

What we offer:

  • Competitive salary and benefits
  • Competitive vacation, holidays, and medical benefits
  • Generous stock option grant
  • Mobile phone reimbursement (as needed)

Responsibilities:

  • Defining Customer Success criteria
  • Managing an implementation plan (end to end)
  • Delivering customer training; triage of customer installation questions
  • Cultivating lasting partnerships
  • Creating reusable documentation
  • Setting and managing customer expectations
  • Identifying potential project risks including external factors
  • Providing guidance to other team members cross functionally
  • May need to travel on-site to client meetings
  • Occasional participation in the proposal development process.

Position Requirements:

  • Must be a US Citizen
  • A technical mindset – willing to learn multiple software solutions and grow into a Senior position
  • Finesse allowing you to conduct productive customer training sessions, responding to inquiries questions and concerns in a meaningful way
  • Ability to manage multiple projects, internal requests and support needs
  • Intermediate or better proven experience using at least two of the following: PowerPoint, Word, Excel, CSS, XML
  • Ability to maintain and complete a project within given time restraints
  • Ability to identify potential for customer growth
  • Attention to detail and information retention

Highly Desired:

  • 3+ years in software implementation (SaaS, subscription-based services)
  • Understanding of the State and Federal Bid, Capture and Propose processes
  • Experience with XML, CSV, Json, HTML and CSS
  • Corporate Training Experience – in person and online – including experience with the leading web meeting solutions: GoToMeeting, Zoom, etc.

Nice to Have:

  • Bachelor’s Degree
  • Experience in Business Process Improvement or Mapping
  • Privia Experience
  • SpringCM / DocuSign Experience

ABOUT US

For over ten years, Privia has been providing proposal management, bid capture, and team collaboration systems. Over 10k users worldwide are utilizing our platforms to engage with some of the industry’s best and brightest. Our Professional Services offers state of the art implementation plans that aim at meeting and exceeding Customer Success criteria. We are looking for someone to hit the ground running and be to respond to their needs at critical times while adding to the Privia talent pool allowing us to continue to evolve the Privia product base throughout the next phase of our solution.

Privia is committed to equal employment opportunity and employs all qualified persons without regard to race, color, religion, national origin, sex, age, handicap, or any other classification protected by the federal, state or local laws. Must be authorized to work in the United States.

Job Type: Full-time

Salary: $50,000.00 to $80,000.00 /year

Location:

  • Herndon, VA 20170 (Required)

Work authorization:

  • United States (Required)

Application Question:

  • How many years of implementation or support role experience do you have?

Additional Compensation:

  • Commission

Work Location:

  • One location

Benefits:

  • Health insurance
  • Dental insurance
  • Retirement plan
  • Paid time off
  • Flexible schedule