Senior Vice President, Account Management

Catasys - Home Based3.2

Virtual/Home Office

Prime Senior Leadership Account Management Role and Make in Impact Driving National & Regional Growth of Key Health Plan Partners

If you combine proven leadership skills with outstanding account management abilities and experience with the drive to win, the role of Senior Vice President of Account Management with Catasys offers a compelling opportunity for the polished and commitment focused managed care account management leader.

You'll enjoy the best of both worlds: a leadership role where you can influence and shape others, supporting their success, combined with a top-tier account solution-focused role where you can develop and implement strategy and drive growth with stakeholders and C-level decision makers.
You will partner with the senior team and SVP of Business Development and Client Partnerships as you develop and execute the roadmap and strategy. You'll enjoy strong mentorship, support, as well as influence and visibility across the organization.
You'll join a successful, expanding organization that has driven strong growth with a lean sales team. . . you'll be able to build on that momentum, make your own mark and directly impact our mission.
We're still small enough that you can make a significant impact, and our growth is creating opportunities for exceptional performers.
You will earn competitive compensation, equity and a comprehensive benefits package.

While our preference is that you work out of a home office anywhere in the Central U.S., we will consider outstanding candidates located anywhere in the Continental United States near a major airport.

Requirements & Qualifications
The Requirements

To meet the basic qualifications for this role, you will have:

Recent account management or sales experience calling on health plans.
A bachelor's degree.
Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship.

In addition, to be a good fit for the Senior Vice President of Account Management opportunity, you will have:

8+ years in strategic account management, sales, or implementation for organizations offering clinical health care solutions to health plans (e.g. behavioral health, disease management, clinical management platforms or similar).
Strong leadership skills and proven success directly managing team members at the manager or higher level
Direct experience and success in account management or sales of complex clinical programs and services to health plans.
Demonstrated history of success and a stellar reputation in large account management; a track record of sales expansion within existing customer accounts.
Exceptional understanding of managed care product and service delivery, expertise in current health care market dynamics and their impact on health care delivery, fluency in internal health plan processes and functions (e.g., medical management, case management, utilization management, credentialing, operations, network, etc.).
Exceptional project management skills.
Professional presentation/podium skills.
Excellent analytical skills; the ability to understand and present complex data analyses to diverse groups of customer stakeholders.
Ability to strategically manage complex situations and formulate executable solutions in short time frames.
Comfort with technology and databases; ability to leverage data to draw conclusions and respond to technical questions.
Strong computer skills and ability with Microsoft Office Suite programs (e.g. Excel, Word, PowerPoint and Outlook); CRM software, ideally Salesforce; the ability to create spreadsheets, presentations, reports and clearly written communications.
The ability to travel domestically between 50% and 75% of the time.

In addition, you will have the following key competencies and professional strengths:

Outstanding interpersonal, influencing, customer-facing and relationship management skills with the ability to identify, develop, establish and maintain productive relationships with key health plan stakeholders.
Creative problem solver who can think on his/her feet and lead by example.
Ability to serve as a humble, positive and passionate representative of Catasys, our OnTrak program, our customers and our patients.
Polished verbal and written communication skills.
Self-starter with the will to win; ability to work independently and as a collaborative team player.
Adaptable and flexible with the ability to thrive in a lean, rapidly growing and evolving organization offering limited support resources.

The Role


Reporting to the SVP of Business Development and Client Partnerships, as Vice President of Account Management, you will both manage a team of three Director-level reports and be responsible for high-level customer relationship management for key health care plans. You will be a leader and a doer, supporting the development of your team and further developing the strategy for the Account Management organization, including deeper penetration into existing accounts.

This is a relationship-based, senior level position ideal for someone who has had success managing implementation and growth of strategic value-based solutions for health plans - someone who is articulate, accurate, solutions focused, detailed in execution, and able to demonstrate value while concurrently building trust. As part of your specific duties, you will:

Act as the lead relationship manager for national and regional health plan accounts, focusing on day-to-day customer management, multi-level stakeholder relationships, account expansion and customer retention.
Serve as the primary health plan point of contact for overall and day-to-day service delivery.
Lead and further develop a team of experienced account managers.
Develop and cultivate multi-level vertical and horizontal relationships that lead to enterprise-wide visibility and understanding of the Catasys value proposition and result in and enhance retention and expansion of Catasys contracts across existing health plan accounts, including new geographies and/or lines of business.
Gain “trusted advisor” status with key health plan stakeholders (managers, executives, medical management, C-Level) becoming customer go-to person related to behavioral health services and programs.
Effectively manage day-to-day interactions with health plans across their national, regional and local enterprises while managing complex customer matrixes and competing stakeholder priorities.
Through consultative, collaborative and open dialogue lead and facilitate customer meetings and ongoing communications to ensure customer stakeholders are well informed and knowledgeable about Catasys OnTrak program results, outcomes, new products and service offerings.
Hold responsibility for coordination, scheduling and presentation of quarterly Joint Operating Committee (JOC) meetings with assigned health plan customers, including finalization of deck and support materials. At JOC meeting, review financial and clinical outcomes; ensure customer understanding of data, problem solve and find opportunities to increase Catasys presence.
Facilitate internal and external cross-functional teams focused on account strategy development, including identifying and prioritizing gaps, evaluating options and collaborating on stakeholder priorities and key market drivers.
Create customer and Catasys value by gaining an understanding of current and next stage customer needs and recommending new solutions to internal Catasys stakeholders including Marketing, Analytics, and Product Development.
Oversee the management of customer-facing deliverables and maintain a high level of customer satisfaction, primary owner of account project plans and timelines.
Thoughtfully and promptly respond to external and internal requests for information or action; leveraging internal SMEs to address customer opportunities.
Investigate, determine root cause and prioritize, providing timely resolution to customer issues; address service needs; develop customer-specific solutions in collaboration with internal cross-functional teams.
Collaborate with internal Catasys team to develop, build and execute strategies that ensure ongoing compliance and customer satisfaction with Catasys and the OnTrak program.
Maintain an understanding of health plan’s market, be able to discuss healthcare industry changes and developments, and determine their potential impacts to customer and Catasys businesses.
Maintain expert knowledge of Catasys company offerings and solutions.
Model Catasys values and principles of integrity and compliance.