This position is responsible for transactions related to REAL ID, conducting standardized knowledge examinations for non-commercial driver license applicants, as well as administering pre-trip and driving tests for non-commercial driver license applicants.
IMPORTANT: YOU MUST APPLY TO THIS VACANCY POSTING, MEET ELIGIBILITY REQUIREMENTS, COMPLETE THE SUPPLEMENTAL QUESTIONS AND RECEIVE A SCORE. YOUR SCORE IS ONLY VALID FOR THIS SPECIFIC VACANCY. ONCE THIS POSITION IS FILLED, YOUR SCORE IS NO LONGER VALID.
This position requires occasional overtime and travel
This position requires a valid non-commercial Class C Driver's License
These positions are headquartered in King of Prussia; however, they will be temporarily headquartered in Norristown, Reading or Malvern, a center closest to the selected candidate's residence.
DESCRIPTION OF WORK
Determines the physical and driving qualifications of applicants, and the mechanical conditions of vehicles for conformance to the established standards necessary for safe driving. Administers telebinocular, color perception, and other tests of vision.
Administers non-commercial and commercial driver license knowledge examinations to individuals to ensure they have a knowledge and understanding of the Vehicle Code and traffic signs.
Administers non-commercial driver license skills tests in accordance with Department standards. Determines vehicle characteristics to ensure appropriate tests are administered. Checks for valid registration and insurance.
Examines paperwork including applications; birth certificates; Social Security cards; marriage certificates; court documents; proof of residency documents; documents issued by the U.S. Citizenship and Immigration Service, Department of Homeland Security, and U.S. State Department; and documents issued by foreign countries for authenticity.
Accesses various systems and databases to authenticate identity documents. Establishes an individual's identity and eligibility for a driver's license and/or identification card. Identifies fraud and mitigates the creation of false identities and identity theft.
Processes test results and applications and issues driver license and identification card products to eligible applicants.
Communicates information related to driver license applications, testing procedures, test results, and complaint processes to customers.
Strictly adheres to all aspects of Driver and Vehicle Services' Customer Service Policy.
Responsible for ensuring that the correct fee waiver code is used and properly documented whenever a fee waiver is necessary to process a customer transaction. Complies with all aspects of the Fee Waiver Guidelines.
Attends and completes required training.
Performs other related duties as required.
1. Sit, stand, walk, bend, kneel, stoop, reach, crawl, and twist. Perform repetitive motions (typing, filing, telephone)
2. Read and comprehend instruction manuals; follow oral and written instructions; communicate orally and in writing
3. Assess and score non-CDL skill levels
4. Provide friendly customer service
5. Perform arithmetic calculations
6. Lift and carry packages of varying size and weight
7. Operate standard office, knowledge testing, and vision screening equipment
8. Operate personal computers
9. File, copy, purge, and enter data in order to maintain basic records
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
Must meet PA residency requirement
Minimum Experience and Training Requirements - Two years of experience obtaining, evaluating and providing information to the public.
Necessary Special Requirement - Possession of a valid Pennsylvania Class C Driver's License.
Necessary Special Requirement - Twenty-one years of age at the time of application
Condition of Employment - No suspensions or revocations of a driver's license during the five year period immediately preceding appointment.
Must be able to perform essential job functions
Veterans: Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, visit our website at www.employment.pa.gov, or contact us at email@example.com.
Score valid for this specific posting only
Score based on information reported on application and supplemental questions
Provide complete and accurate information or:
score may be lower than deserved
application processing may be delayed
disqualification may result
May only test once under this announcement
Email notice of test results provided
Only most recent exam score is counted
Further information on testing, assistance for persons with disabilities, veterans' preference, and other items can be obtained from:
Harrisburg: 2nd Level, Strawberry Sq. Complex, 320 Market St., P.O. Box 569, Hbg., 17108-0569; Telephone (717) 783-3058
Philadelphia: 110 North 8th St., Suite 503, Phila., 19107; Telephone (215) 560-2253
Pittsburgh: 411 Seventh Ave., Room 410, Pgh., 15219; Telephone (412) 565-7666
Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals)