Manager, Customer Care Center (Priority Health)

Spectrum Health - Grand Rapids, MI3.9

Full-time
Provide leadership and direction to the cross-functional (clinical and non-clinical) Customer Care Center (CCC) Supervisors to ensure that the goals and standards of Priority Health are being met. Facilitate the development of cross-functional work teams within the organization. Be a change agent to lead the Customer Care Center in with a view to improving the overall customer experience with Priority Health. Manage customer care training and quality resources to ensure operational effectiveness.Basic Qualifications:
Education - Bachelor's degree in business or 5 years experience in health insurance or managed care environment
Experience - 5 years of experience typically gained through skills/knowledge/abilities in in coaching and creating accountability of supervisors 5 years of experience typically gained through skills/knowledge/abilities in in dealing with employee relationship issues and providing appropriate guidance using human resource policies

Preferred Qualifications:
Experience - 5 years of experience typically gained through skills/knowledge/abilities in managing a call center

Spectrum Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, sexual orientation, veteran status, or any other legally protected category.