Desktop Support Technician (MAC)

The Refinery Creative - Sherman Oaks, CA

Full-time
The Refinery is an award-winning entertainment creative agency, located in Sherman Oaks. We work with all of the major studios producing print, A/V and digital theatrical and television/streaming campaigns.

We are genuinely nice, light hearted folks and love what we do. We operate without egos and you'll never hear any yelling and screaming in our office…that is, unless you happen to be at our intensely competitive annual Halloween costume contest.

Our partners are available and approachable and our office culture is casual and homey. Dogs roam (ok, rule) the office, onsite massages weekly, everyone dresses as they want (no speedos, please), we have free catered meals & a fully stocked kitchen, and we go ALL OUT at the holidays.

Enough about us, here's what we're looking for:
We are seeking a hands-on IT professional with successful track record of assisting users in a MAC environment while maintaining a proactive, cost-effective approach and a sense of humor.

Candidate qualifications:
Two years experience resolving, tracking and reporting on individual and organizational IT issues, preferably in a creative environment
Impeccable track record of detail-orientation including follow-up on outstanding items and handling regular maintenance activities such as software updates
Advanced proficiency in MacOS X networking, Adobe Creative Suite/Creative Cloud troubleshooting and Apple products
Demonstrated commitment to remain up-to-date on technological advances, product upgrades, and competitor practices
Working knowledge of SAN infrastructure preferred
Bachelors degree in IT, Computer Science or related coursework
This is a full-time position with some night, holiday and weekend work required to ensure uninterrupted network services. We offer an A+ corporate culture and competitive compensation for local candidates only – no relocation assistance is offered.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.