Conduct Risk Control Governance & Program Management Leader

Wells Fargo - Minneapolis, MN3.8

Job Description
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,200 locations, 13,000 ATMs, the internet ( and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 265,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortune’s 2017 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.

Wholesale Banking

Wholesale Banking, led by Perry Pelos, provides financial solutions to businesses across the United States and globally, with annual sales generally in excess of $5 million. It has nine major business lines, including: Business Banking, Middle Market Banking, Government and Institutional Banking, Corporate Banking, Commercial Real Estate, Financial Institutions Group, Wells Fargo Commercial Capital, Wells Fargo Securities, and Principal Investments. It also has groups in credit risk, operational risk and compliance, finance, marketing, human relations, and the Wholesale Chief Operating Office supporting its businesses.

Wholesale Control (WC)

The Wholesale Control (WC) organization serves as the front line risk management organization within the Wholesale Banking group of Wells Fargo supporting the Wholesale businesses with risk strategy, implementation, and execution. The Wholesale Control team is accountable to assess and effectively manage risks across all risk types and Wholesale businesses delivering an integrated view of risks, producing a sustainable control environment, and instilling a culture of strong risk management. The team is responsible to identify and assess risks, design and implement controls, and execute and monitor the controls to ensure they are working effectively to manage risk across Wholesale. Wholesale Control interfaces with Independent Risk Management and Audit to drive comprehensive and consistent implementation of regulatory and corporate risk policies and programs across Wholesale.

The Wholesale Control organization is comprised of a series of risk and control teams including: (1) Business Control teams managing risk and controls for each of the Wholesale businesses; (2) Risk Operations teams managing risk-type programs (e.g. regulatory, financial crimes, operational risk, conduct) and associated controls and operations; (3) Governance & Programs teams managing cross-functional risk and controls (e.g. governance and reporting, issue management, regulatory relations and review activities, enterprise risk programs, control assurance, etc.) spanning across risk-type programs and Wholesale businesses; (4) Functional teams supporting business enablement and infrastructure (e.g. strategic planning, operational excellence, transformation, analytics, reporting and administration).

The Role
The leader for Conduct Risk Control Governance & Program Management group is responsible for governance and execution of front line risk management program activities consistent with frameworks and policies established by Independent Risk Management (IRM) in coordination with Conduct Risk Control discipline teams (Ethics & ABC, sales Practices, Internal Fraud, etc.), Business Control leaders, and Control Executive Governance & Programs team. Activities include Conduct Risk Control governance structure & framework (risk appetite, assessments, risk acceptance, committees & routines), program management (document and requirements management and maintenance), and issue management and escalation (SHRP, issues tracking, root cause, risk ID/RCSA maintenance, corrective action, escalation).

Additional responsibilities include:
Drive design and implementation of a fully-integrated front line conduct risk control governance and program management infrastructure, establishing strong risk governance practices, documentation, and routines
Provide input into the development of enterprise-wide risk programs and policies in coordination with Business Control group leaders and IRM
Ensure timely and consistent implementation of new or changed rules, regulations, and IRM policies and programs across Wholesale businesses and in close coordination with and Business Control leaders
Manage Wholesale conduct risk control governance documentation hierarchy, development, annual certification, and maintenance
Conduct risk governance activities in alignment with the Wholesale Control and IRM requirements
Ensure effective issue management and escalation, including timely issue escalation, prompt and thorough issue remediation, accurate corrective action tracking and reporting, and consistency of approach
Maintain a holistic view of conduct risks and issues across Wholesale and ensure that business issues are proactively identified, addressed appropriately, measured and escalated (when necessary)
Team leadership and development. Cultivate key team approach and partnership ethic through senior managers and their teams. Ensure team is meeting risk management objectives in line with required policies and procedures.

The successful candidate will work closely with other senior leaders across the Wholesale Control organization and the company in the development and execution of company risk management strategies. Accordingly, critical success factors will include the ability to develop partnerships with many business and functional areas, provide insight into the economic climate and related market developments and identify trends which may present opportunities or reflect gaps in the Company’s risk management execution/direction.

The Candidate

Leadership, integrity, and credibility will be determining factors in selection. Successful candidates will be articulate and possess a demonstrated leadership capability; they will be impressive in their inter-personal effectiveness and with regard to their accomplishments. It requires a leader with strong relationship management, influencing, vision and execution skills. A key differentiator will be the ability to understand and operate successfully in a complex, heavily matrixed corporate environment. The role requires a sense of urgency, passion for results, and personal accountability for achievement.

Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Required Qualifications

10+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 10+ years of IT systems security, business process management or financial services industry experience, of which 6+ years must include direct experience in compliance, operational risk management, or a combination of both
7+ years of management experience

Desired Qualifications

Advanced Microsoft Office skills
Excellent verbal, written, and interpersonal communication skills
Strong analytical skills with high attention to detail and accuracy
Ability to articulate complex concepts in a clear manner

Other Desired Qualifications
Advanced Microsoft Office skills.
Excellent verbal, written, and interpersonal communication skills.
Strong analytical skills with high attention to detail and accuracy.
Ability to articulate complex concepts in a clear manner.
10+ years of experience at a full-service financial institution with domestic and international operations, with at least 7 years in Wholesale Banking or similar experience.
Meaningful knowledge across enterprise risk management framework, including: risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance.
Understanding of best-practice risk management techniques across financial services industry.
Knowledge of relevant financial regulations and understanding of how they are implemented, managed and enforced.
Deep technical understanding of specific Wholesale business operations, processes, products, and customer interactions and where they manifest risk.
Strong interpersonal, influencing, and communications skills with an ability to interact effectively with stakeholders and regulators, to include virtual, matrixed leadership experience and the ability to effectively manage and build relationships within the business and enterprise Risk function.
Proven leadership and project management skills to drive alignment across stakeholder groups to develop and deliver repeatable end to end risk management solutions and controls aligned with business/customer processes.
Deep understanding of risk framework, corporate/business policies, and programs to translate into plans for the business, function and/or risk type.
Demonstrated leadership ability that embodies the Wells Fargo Vision and Values and leadership competencies.
Ethical integrity and demonstrated ability to assess and determine when to raise concerns and escalate.
Proven ability to build and lead high performing risk management organization in a matrixed environment, ensure proper staffing and expertise exists and can coach and enable others in risk management and risk ownership.
Strong analytical ability used to identify risks and confidently raise issues, escalate early and engage in constructive credible challenge and will do so independently when necessary.
Proven ability to proactively manage and resolve conflict and effectively defend decisions with objective rationale
Ability to design and implement control analytics and reporting to drive effective decision making and results.
Demonstrated ability to solve problems and analyze issues when you collect data from multiple sources and know how to ask the right questions to obtain the information needed to size up a situation properly.
Proven experience in leading business support services providing effective administration and infrastructure support required to enable team performance.

Other Wells Fargo location will be considered


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.