Responds to customer inquiries by phone, fax, email and/or by mail.
Communicates with customers to help them understand how to install and use the products properly.
Handles customer problems that appear to arise from the use of the product. Handles requests for replacing defective parts. Manages difficult or emotional customer situations. Responds promptly to customer needs and solicits customer feedback to improve service.
Communicates with Customers and end users regarding problems and follows-up to make sure fixes are received and working.
Completes, maintains, and processes pertinent paperwork and records.
Plans and schedules levels of support according to product release schedules.
May assist in the final testing of new products.
Handle Buy/Sell warranties with vendors.
Provide in-house and field technical training.
All other duties as assigned
Two year degree from community college/technical school or four plus years related experience and/or training; or equivalent combination of education and experience.
Proficient in Microsoft Office products.
Working knowledge of MXP Accounting software and IQS software.
Ability to read detailed engineering drawings
Able to read measuring tapes and other basic measuring tools.
Required to stand, walk, sit, talk, and hear.
Lift up to 50 pounds on occasion.
Required to use computer, possess visual acuity essential to examine and prepare documents.