Operates telecommunications telephone console system and associated telecommunications equipment. Operates Telex, facsimile, and page programming units and associated equipment. Operates page terminal and associated equipment.
Receives and screens all incoming and outgoing calls to determine proper routing, triaging, and provide system usage information and Foundation directory assistance.
Places and records, as applicable all outgoing local long distance and international calls for doctors and other hospital personnel in the manner described by procedures.
Directs hospital personnel request for conference calls to conference company as procedures describes.
Provides assistance to hospital patients with dialing instructions, placing calls and answering questions.
Provides overhead and long-range paging services to the FHC and other outside callers as applicable.
Processes group alert test twice daily.
Expedites medical emergency and crises intervention procedures using page and established procedures.
Assists staff with out-of-service pages by performing program changes using page systems.
Processes calls using associated telephone equipment such as SL1 auxiliary telephone backup systems, messaging technology equipment and alpha unit.
Performs on-call schedule services. Assists personnel in contacting on call physicians and other on-call personnel. Provides outside callers with medical assistance by contacting on-call physicians for appropriate services as applicable. Remains alert to daily on-call schedule changes.
Operates various systems and facsimile equipment. Sends domestic and international telegrams using telex format on CRT, sends domestic and international facsimile messages. Receives, logs and dispatches incoming telex and facsimile messages.
Other duties as assigned.
High school education.
Complexity of Work:
A solid understanding of networking/distributed computing environment concepts.
Understands principles of client/server configuration.
Excellent knowledge of messaging technology and project management skills.
Minimum one year experience as a telephone operator in a health care facility or a telephone company using various communications console, or coordinating customer service activities in person or by telephone for the purpose of supplying products or services to buyers, sellers, or other business customers.
Typical physical demands include a high degree of dexterity to produce materials on a PC, normal or corrected vision, extensive sitting and frequent walking, occasional lifting or carrying 5 to 15 pounds.
Personal Protective Equipment:
Follows standard precautions using personal protective equipment as required.
The policy of Cleveland Clinic and its system hospitals (Cleveland Clinic) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic’s Smoking Policy will be permitted to reapply for open positions after 90 days. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic facility.
Cleveland Clinic is pleased to be an equal employment employer: Women/Minorities/Veterans/Individuals with Disabilities