Customer Services Representative

InCorp Services, Inc. - Las Vegas, NV (30+ days ago)


Customer Service Representative

Job Title: Customer Service Representative

Department: Customer Service

Reports To: Sales Manager

Position Summary:

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Skills and Experience:

  • Ability to work in a team environment
  • Professional verbal and written communication skills
  • At least 2 years customer service/call center experience (or similar) in an office environment
  • Working knowledge of Outlook, Excel, Word, Adobe and Internet (Secretary of State websites)
  • Follow rules and procedures as indicated
  • Be well adapted to pressure and be able to meet deadlines
  • Focus and attention to detail are a must
  • Experience in high-pressure and fast-paced environment required
  • Must be proficient in both verbal and written English
  • Ability to work effectively and efficiently in a fast-paced work environment
  • Exhibit a high level of professionalism in interacting with customers and personnel at all levels
  • Excellent organizational skills
  • Maintain flexibility and organization through changing pace and workload
  • Ability to contribute to a team environment as well as function independently

Position Responsibilities:

  • Manage customer inquiries within established policies, procedures, standards, and workflows
  • Applies knowledge and understanding of state agency procedures to assist clients with state filings
  • Corresponds with customers to answer filing questions and provide documents for signature when needed
  • Function as a liaison between internal departments and clients
  • Maintain a high knowledge of products, policies and procedures and utilize knowledge to endure responses are current and consistent
  • Works within a multi-functional team to provide quality customer service and timely responses to client requests
  • Ability to quickly analyze customer concerns and needs while balancing company revenue concerns
  • Manage customer inquiries within established policies, procedures, standards, and workflows
  • Demonstrate role-specific competencies on a consistent basis
  • Demonstrate corporate values on a consistent basis

Position Type/Expected Hours of Work

  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
  • This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5 p.m.

Job Type: Full-time

Salary: $14.50 /hour

Experience:

  • customer service: 1 year