Sr. Sales Support Assistant/House Account Manager

Elsevier - St. Louis, MO (30+ days ago)3.8


This role will ensure that timely and consistent support is provided to customer accounts and the sales teams. The Senior Sales Support Assistant will support various sales roles within the Nursing and Health Education division and support accounts not currently assigned to a sales rep.

Your responsibilities

Manage instructor support request for accounts not currently assigned to the sales team.
Manage instructor support request for accounts not currently assigned to the sales team.
Manage instructor support request for accounts not currently assigned to the sales team.
Research accounts to discover sales opportunity through internet search, report analysis, and/or customer contact.
Provide backup support to the SSA team.
Handle any special projects as requested by the sales or operations management team.
Ensure all assigned tasks through Elsevier’s Customer Relationship Management (CRM) system are accomplished.
Ensure that various faculty and sales initiated requests for products, resources, and support are fulfilled.
Work with additional Elsevier support teams to resolve concerns and issues.
Provide administrative assistance to the sales team.

This role will ensure that timely and consistent support is provided to customer accounts and the sales teams. The Senior Sales Support Assistant will support various sales roles within the Nursing and Health Education division and support accounts not currently assigned to a sales rep.

What you should bring
  • Bachelor’s degree, or equivalent experience, and a minimum of two years support/coordinator experience, preferably in a sales environment.
  • Must possess strong attention to detail, analytical and problem solving skills, as well as the ability to work well under pressure and deadlines.
  • Administrative, organization, and attention to detail are a must, in addition to strong verbal communication skills and a customer focus.
  • Proficiency with Microsoft Office (Excel, Outlook, PowerPoint, and Word) required.
Elsevier is a global information analytics business that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We help researchers make new discoveries, collaborate with their colleagues, and give them the knowledge they need to find funding. We help governments and universities evaluate and improve their research strategies. We help doctors save lives, providing insight for physicians to find the right clinical answers, and we support nurses and other healthcare professionals throughout their careers.
Elsevier provides digital solutions and tools in the areas of strategic research management, R&D performance, clinical decision support, and professional education; including ScienceDirect, Scopus, SciVal, ClinicalKey and Sherpath. Elsevier publishes over 2,500 digitized journals, including The Lancet and Cell, more than 35,000 e-book titles and many iconic reference works, including Gray’s Anatomy. Elsevier is part of RELX Group, a global provider of information and analytics for professionals and business customers across industries.

Elsevier employs over 7,000 people in more than 70 offices worldwide. We are an employer of choice, attracting and developing talented and creative people who thrive in a challenging and fast-paced environment. We offer an excellent compensation and benefits package as well as a real opportunity for career growth in a growing organization. Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or accommodations@relx.com .