Ambassador of First Impressions/Receptionist

S. Dixon Law Offices, LLC - Atlanta, GA

Full-time

If you are looking for a fast-paced and positive team environment with professional growth potential, then look no further. Our family law firm is looking to expand and we need a superstar Ambassador of First Impressions...... a team player who is a quick-learner with strong administrative skills, computer savvy and WANTS TO BE our ambassador of first impressions.

Our founder and managing attorney is an entrepreneur who is passionate about helping people get through their divorce or family matter without losing their minds or all of their money. Our clients come to us in a place of vulnerability. Sometimes they’re scared, sometimes they’re angry and they’re almost always stressed. We need an empathetic Ambassador of First Impressions who is mature, caring and wants to ensure the client experience with our Firm is second to none.

We have set our sights on being the “go-to firm” for Divorce and Family Law in Atlanta. We are focused on rapid growth, but are still small enough to care about every team member and client. We need someone who is interested in being with us as we grow, and is willing to wear multiple hats until the workload supports bringing on additional team members.

Currently, we need someone who can help us take control of the front-end client experience by being the first point of contact with the firm, preparing legal documents and providing general administrative support. Ideally, you will have experience as a Receptionist, Secretary or Legal Assistant in a law firm, but we are willing to train the right Administrative Assistant, Secretary or service-minded office professional. The most important quality you can possess is a great attitude and willingness to roll up your sleeves and help wherever it’s needed.

If the following describes you, then YOU may be the superstar we are looking for:

  • You believe it’s important to greet all potential and existing clients with a warm, friendly welcome
  • You answer the phone with a smile
  • You are skilled at communicating with people on the phone, in person and by email
  • You are a relationship-builder who is comfortable interacting with different types of personalities and all levels of authority, even if they’re not at their best
  • You see an opportunity for organization where others see a mess
  • You are eager to learn new tasks and computer systems
  • You value doing it right the first time, so proofread your work and double-check details
  • You know what happens in the office, stays in the office
  • You genuinely care about clients and want to deliver an experience that turns them into raving fans.

Your basic responsibilities:

  • Answer phones and welcome guests
  • Schedule appointments and manage calendars
  • Perform basic administrative tasks – draft documents, copy, scan, file
  • Communicate with potential and existing clients in person, by phone and email
  • Manage paper and electronic files
  • Process Mail
  • Collect Fees
  • Back up team members when they need a hand or a day off
  • Maintain practice and client confidentiality

These items are non-negotiable:

  • You must be available to work and be in the office Monday – Friday, 8:30am - 5:30pm.
  • You must have strong administrative skills and be detail-oriented
  • You must be comfortable working with various computer programs, databases and systems
  • You must be reliable, trustworthy and able to maintain strict confidentiality
  • You don’t think making coffee or getting our guests a beverage is beneath you
  • You must be a positive, high-energy team player who is results-oriented – No Drama!
  • You must care about people
  • You have personal goals that you want to achieve

This position offers a respectful team culture, opportunities for professional development, a competitive salary, opportunities for performance-based increases, plus benefits.

DIRECTIONS TO APPLY:

If you cannot follow these basic directions, or if you contact us in a manner that leads us to believe you did not actually read the ad above, you will not hear back from us. We expect you to value our time by following directions and paying attention to detail.

Apply directly to this job posting. DO NOT CALL US. Submit your resume’, 3 references, and a cover letter in PDF format. Your cover letter should include the following information:

  • Why you are the team member we are looking for?
  • What are your 1-year and 5-year personal and professional goals?
  • A link to your LinkedIn page.

Job Type: Full-time

Experience:

  • Customer Service: 1 year (Preferred)
  • Receptionist: 1 year (Required)