Market Research Project Manager -Partnerships

Research Now - Perrysburg, OH (30+ days ago)3.6

The role of a project manager is to consistently execute and deliver the highest level of customer satisfaction for both, internal and external clients while maintaining the speed and accuracy required in a dynamic environment.

Our Projects Managers have a core competency of the internal tools and processes to efficiently utilize the company’s resources, ensuring all projects are successful from start to finish. The job requires an organized, detail-oriented individual who can successfully manage multiple projects in a fast-paced, rapidly changing environment.

Essential Duties and Responsibilities

Maintain full project ownership in delivering (but not limited to) low to mid-complexity custom market research projects with a project duration typically between 24 hours to one month
Manage expectations and deliver the highest level of services in an ever-changing, fast turnaround environment
Is able to communicate clearly and effectively at all levels
Proficient technical aptitude to build expertise with various market research tools specific to the company and the industry
Build effective, professional working relationships with our clients, providing them guidance and advice where appropriate as it relates to Research Now’s products and services
Ability to manage stress while trouble shooting a range of issues in high-pressure situations
Ensure project task activities are completed through personal production, internal support teams (such as survey programming, client development, etc.), and vendors (such as translators, etc.)

Tasks may include:
Testing online survey links
Set-up and monitor reports to evaluate key project metrics
Ensure quality measures are followed
Updating clients regularly on project progress
Ensure key project performance metrics such as project profitability meet or exceed established guidelines
Proactively anticipate, troubleshoot, overcome, and/or escalate project challenges in a timely manner
Effectively communicate both as an individual and as part of a client-facing project team
Effectively communicate both as an individual and as part of a client-facing project team
Other duties may be assigned
Knowledge and Skills Required

Strong attention to detail, organizational and able to be accountable for actions.
Always strives to deliver results by being solution oriented and a team player.
Ability to be flexible and embrace change to help make the business successful.
Takes feedback well and learns from mistakes while being able to use past experiences to help direct and guide other employees.
Ability to identify issues, lead troubleshooting endeavors, and escalate when efforts have been exhausted
Prompt, proactive, and consultative project management with focus on solutions for clients and team members
Can clearly and effectively communicates project metrics, timelines, and other details pertaining to hand offs to colleagues
Ensure survey quality using current market research methodologies.
Willingness to continue growing and developing skills pertaining to the market research industry and Research Now specific initiatives
Commitment to meeting the expectations and requirements of internal and external stakeholders
Ability to respond and relate well to peers and to those in positions of authority
Energetically pursues tasks he or she sees as challenging
Pursues his or her work with energy, drive, and a need to finish
Ability to zero in on the critical few tasks, and puts the trivial many aside
Has and uses the required functional and technical knowledge and skills to do his or her job at a high level of accomplishment
Learns quickly and independently in the context of an activity; seeks opportunities to extend and deepen learning
Effectively copes with change and shifts gears comfortably

Embraces our core values:
Work together as ‘one team’ – shares ideas, knowledge and talents
Play to win – ambitious, acts with a sense of urgency and makes the most of their abilities
Deliver the highest quality – puts quality at the heart of all of their activities
Continuously improve
Have fun and enjoys the journey
Do the right thing, even when the right thing is hard
Take accountability for their actions
Build trusting relationships – internally and externally
Give back – committed to making a positive difference

Experience in market research strongly desired
Experience in a customer service environment desired

Post-secondary education strongly preferred

Research Now is an equal employment and affirmative action employer F/M/Disability/Vet.