Manager of Client Experience

Bank of America - Wellesley Hills, MA3.8

Full-timeEstimated: $94,000 - $130,000 a year
Job Description:
Business Overview:
Merrill Lynch Global Wealth and Retirement Services (“GWRS”) provides a comprehensive set of investment products and services, as well as retirement solutions, to the company’s clients and financial advisors globally. GWRS provides the products, tools and content that enables our advisors to help their clients meet their goals while building lasting, productive relationships.

Job Description:
We’re looking for an experienced and accomplished individual that will help establish Merrill Lynch as one of the most creative, innovative and meaningful brands in employer benefits and financial wellness market.

This individual requires a laser-like customer focus, a data-driven approach to design, and awareness of current and best practices for mobile and online UX design. The ideal candidate will be comfortable with ambiguity, passionate about design, and able to drive design solutions with minimal direction.

The successful candidate will lead and expand our internal creative team of designers, and will work closely with internal and external stakeholders to understand requirements, conduct UX research, prepare and demonstrate high fidelity storyboard and interface prototypes. This individual will establish the design strategy that deliver exceptionally delightful user experience across web and mobile platforms, and all communications, within a unified design and voice established for the Enterprise.

Provide overall leadership for user experience aspects of the platform including information architecture, user journeys, content, visual design, and overall usability
Provide expertise and mentorship to all phases of UX which includes scoping design projects, choosing proper user research tactics, discovering underlying user needs, creating prototypes or giving detailed critiques of design and copy
Produce full hands-on design work as needed, and manage UX design assets including our pattern library, journey maps, wireframes, and interactive prototypes, within the context of an established enterprise design strategy
Build, manage, and develop a team of talented designers, researchers and copywriters
Work closely with the product and development team in an agile SCRUM environment, communicating design requirements, reviewing prototypes, and championing delightful UX in face of technical and budgetary constraints
Think critically and innovatively about how best to achieve our mission, online and offline, and advocate relentlessly for better ways to do it
Ability to work gracefully and have a bias for action in a fast-paced environment

8+ years of experience in UX/product design for a high quality web or mobile application
3+ years as manager of small to medium size multi-disciplinary teams
Experience in hiring, managing and inspiring a team
A strong portfolio of work that shows your UX track record of high quality solutions that demonstrate difficult UX problems and simplify difficult business process to intuitive interfaces
Fluency in best practices for information architecture and design, as well as strong knowledge of usability principles and techniques
Experience working within agile development methodologies
Collaboration with technical teams to ensure designs work within enterprise frameworks
Familiarity with user experience patterns across iOS and Android platforms, and responsive frameworks
Outstanding verbal and written communications and presentation skills
Deeply curious, empathetic, and passionate about uncovering user insights with a relentless desire for innovation
Bachelor’s or Master’s degree in design, human-computer interaction or equivalent professional experience

1st shift (United States of America)

Hours Per Week: