- High School Diploma or GED
- Driver's License
- Customer Service
Applicants who do not have two (2) years of current Dispatcher experience are required to have valid scores available for review on Public Safety Testing's website. If you do not have two years of experience or have not successfully passed the test through Public Safety Testing, please contact them at www.publicsafetytesting.com to schedule your test.
Applicants with two (2) years of current experience are not required to go through Public Safety Testing.
Under general supervision, answers and responds to emergency and non-emergency calls for Bothell Police Department (BPD) and Lake Forest Park Police Department and for other contract agencies; identifies and dispatches appropriate police units, and gathers and relays critical information.
Examples of Essential Duties
Answers and responds to multiple incoming emergency and non-emergency calls for the Bothell Police Department (BPD) and Lake Forest Park Police Department (LFPPD) and other contract agencies; interviews callers and gathers details; prioritizes calls for service and determines appropriate personnel to respond; dispatches emergency responders; relays pertinent information to law enforcement and emergency services officers in a concise, organized and understandable manner.
Provides information, instructions and assistance to the public within scope of authority.
Provides dispatch services for BPD and LFPPD, and keeps track of personnel, incidents, resources, and trends; assist with officer-generated calls as directed; transfers calls for other emergency services.
Provides detailed call information to Officers as needed; maintains status and awareness of Police patrol unit locations; monitors message traffic and relays information to Officers.
Performs inquiries and criminal history checks for officers through the Washington State Patrol ACCESS (A Centralized Computer Enforcement Service System) and other computer information systems as appropriate.
Enters emergency assistance calls into the computer-aided dispatch incident logs; inputs law enforcement and criminal justice system information into the ACCESS computer system as directed; maintains records and files.
Contacts other law enforcement and emergency services agencies for additional information and resources as needed, and relays information regarding incidents.
Monitors BPD video screens and notifies supervisor of security problems.
Notifies key City personnel on critical incidents; follows all BPD policies and procedures to assure that Officer and public safety is the top priority.
Enters data to secured database for records and reports; processes forms, records and files; queries system databases as requested; collects statistical data and compiles data for reports.
Receives and sends information to and from other agencies and jurisdictions.
Supports the relationship between the City of Bothell and the City Lake Forrest Park and the constituent population by demonstrating courteous and cooperative behavior when interacting with clients, visitors, and City staff; enthusiastically promotes the City goals and priorities in compliance with all policies and procedures.
Maintains and enforces absolute confidentiality of work-related issues, client records and City information; monitors staff compliance to security procedures and privacy laws, policies and guidelines; performs related duties as required or assigned.
High school diploma or GED equivalent; AND one year of customer service experience, preferably in a fast paced, multi-tasking work environment; OR an equivalent combination of education, training and experience.
City policies and procedures.
Police Department policies and procedures for dispatching law enforcement officers.
Personal computers, and related law enforcement communications equipment.
Principles of record keeping, case files and records management.
Law enforcement agency terminology.
Applicable state and Federal rules, codes and regulations;
Local and regional geographical area, road systems, and the locations of landmarks and buildings.
Handling multiple tasks simultaneously, under pressure, and in emergency and stressful situations.
Obtaining information from hostile or emotional citizens.
Communicating clearly and concisely and relaying details accurately.
Remembering names, numbers and locations, and reading maps quickly and accurately.
Operating a personal computer utilizing specialized software, and entering information into a computer system with speed and accuracy.
Establishing and maintaining cooperative working relationships with co-workers and local agencies.
Closely following verbal and written instructions and procedures.
Communicating effectively and quickly verbally and in writing.
LICENSE AND CERTIFICATION REQUIREMENTS
A valid Washington State Driver's License may be required. Operator certification for the Washington State Patrol ACCESS (A Centralized Computer Enforcement Service System) and National Incident Management System (NIMS) training is required. Successful completion of a criminal record check is required.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
Work is performed in a fast paced, high volume call center and includes night, evening, weekend, and holiday shifts. Uninterrupted breaks not guaranteed, must be available for mandatory overtime on short notice.