Full Job Description
At ADT, we’ve been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, vis it www.adt.com or follow us on Twitter , LinkedIn , Facebook and Instagram .
Responsible for service business recurring revenue growth through delivery of service solutions in compliance with customer specifications and contractual agreements.
Duties and Responsibilities:
Ensures the service group meets company gross profit objectives through field productivity, scheduling, maximizing billings, and controlling costs.
Provides adequate supervision and personnel deployment and utilization and materials purchasing and coordination to ensure maximum profit potential.
Manages all indirect cost and expense below budget levels.
Accomplishes all service work within client and company agreed parameters.
Provides timely and adequate sales support to ensure service field technicians are fully productive.
Responsible for preparing proposals for potential clients.
Sets realistic schedule for self and subordinates to ensure maximum utilization of resources and timely completion of tasks.
Direct coordinate activities of work force to generate sales at or above company standards.
Determines staffing requirements, interview, hire, develop and manage new employees, or oversee those personnel processes. Manage all employee annual performance reviews and month end performance reviews in a timely manner.
Prepares budget, manage revenues and expenses, drive new customer acquisitions, ensure great customer service and manage and prepare reports to document results.
Authorize all expenditures handled directly by the department in adherence to company policy.
May engineer, plan, schedule, service, program and or install simple to complex fire alarms systems and/or programming panels.
Other duties as assigned.
Minimum Qualifications (Education, Skills & Experience):
An Associate's Degree, 7 years previous electrical contract experience or a Bachelor's Degree in an Electrical/Technical or related field with 5 years previous experience in service management. Equivalent relevant experience will be considered.
Experience with employee relations, talent management/engagement, and leadership development is strongly desired.
Must demonstrate ability to work with and influence peers and upper management.
Strong understanding of fire, CCTV, security and card access systems, low-voltage systems, installation and testing.
Superior management skills
Excellent time management, planning, and forward-thinking skills.
Possess exceptional communication and listening skills.
Possess excellent team building, customer service, and interpersonal skills.
Possess exceptional decision making skills.
Fire Life safety knowledge in project planning and administration
Knowledge and experience in organizational effectiveness and operations management
Knowledge of project management principles and practices
Must be able to handle all of the general physical activity that comes from working in the constructions field i.e. lifting and carrying up to 50lbs to move equipment and tools with considerable bending, stooping, and kneeling.
Valid driver license with acceptable driving record, will conduct background and drug test
Critical thinking and problem solving skills
Planning and organizing
Influencing and leading
ADT Commercial LLC is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers and help save lives. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized. Visit us online at jobs.adt.com to learn more.