Patient Services Specialist II - Bilingual Required

THERAPY 2000 - Dallas, TX (30+ days ago)4.0

JOB TITLE: Patient Services Specialist II - Bilingual Required
REPORTS TO: Patient Services Manager
JOB OVERVIEW: The Patient Services Specialist II is a qualified, versatile individual who will perform a variety of interpersonal functions, patient assignments, and administrative functions in the in-take department / business office of a Home Health Care Agency.

  • Locate a therapist to provide treatment for the referral. Locate new therapists available for new referrals. Communicate with referral source (RS) and PCG outcome of admission. Makes decisions choosing the best matched therapist for the patient. Creates therapist’s work-list, assigns patients based on quota.
  • Receive and process patient referrals and gather all required information and documents needed.
  • Prepares and faxes physician notifications
  • Processes orders from medical software to the physician and receives same orders when signed
  • Manages Discharge documentation and notifications
  • Makes decision to make referral a non-admission, and submit to waiting list.
  • Maintains a clean and organized office environment at all times
  • Verifies payer source.
  • Enters notes into Kantime or other medical software.
  • Communicates with the patient’s Primary Care Giver (PCG), within forty-eight hours, to explain staffing and admissions process. Keeps documentation in Kantime.
  • Communicates with case managers, therapy directors and business office specialist to solve patient care issues.
  • Submits monthly reports as directed: staffing, productivity, patient waiting list, referred outpatient list.
  • Maintains a positive and professional attitude at all times when interacting with RS, PCG, doctor’s office personnel, agency clients, visitors, or THERAPY 2000 personnel.
  • Is flexible and able to perform a wide variety of administrative support functions. These functions can include, but are not limited to data entry documentation, printing reports, filing, typing, and note taking.
  • Performs all duties in compliance with agency policies and procedures.
  • High School graduate, some college course work preferred.
  • Ability to multi-task, above average organizational skills required.
  • Written and verbal fluency in Spanish and English is required.
  • Ability to handle job assignments under pressure and delegate tasks.
  • Excellent administrative, communication, detail-oriented, organizational, and follow-up skills required.
  • Working knowledge of Microsoft Office Suite software applications required, MS Word, MS Excel, Outlook. Medical software, i.e. Kantime experience is preferred.
  • Operation of business machines required: PC, FAX, Copier, telephone, and ten-key.
  • Experience in medical front office, in-take department, doctor’s office is preferred.
  • Multi-linguistic skills, ability to speak, read and write more than one language.
I-Position is considered to have opportunity for routine exposure to blood borne pathogens in the normal performance of job duties.
I-Position is considered to have opportunity for routine exposure to blood borne pathogens in the normal performance of job duties.
II- Position is considered to have occasional opportunity for exposure to blood borne pathogens in the normal performance of job duties.
III-Position is considered to have no occupational exposure to blood borne pathogens in the normal performance of job duties.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee must regularly lift and /or move up to 25 pounds.
A review of this position description may have excluded some of the marginal functions of the position that are incidental to the performance of fundamental job duties. This position description in no way states or implies that these are the only duties to be performed by the employee in this position. Employees will be required to follow any other job-related instructions and to perform any other job related duties requested by their supervisors.
I acknowledge that my employment relationship with Therapy 2000 unless otherwise provided in writing, shall be defined as “employment at will”, where either party may dissolve the relationship at any time.
I have reviewed this job description and understand that it is my responsibility to perform up to the high standards set forth by Therapy 2000.