Program Manager - BestHealth for Us

Wake Forest Baptist Medical Center - Winston-Salem, NC3.9

Full-timeEstimated: $54,000 - $68,000 a year
Major Duties

Program Manager - BestHealth for Us - Full-time, 40 hoursJob Summary: The Resilience Trainer & Health Coach provides administrative leadership for the Professional Wellness & Resiliency Program under the direction of the Program Director of Professional Wellness and Manger of Wellness Programs within BestHealth For Us. With the guidance of department leaders, this position will review, develop, implement and administer comprehensive programs that promote an environment which supports and increases the resiliency of all professionals.This position is responsible for the operational execution and maintenance of the three arms of the resiliency program: Education, Prevention and Intervention and as such is responsible for designing educational programs, assisting in data collection, establishing protocol and reviewing goals for all employees of the Medical Center for the Office of Professional Wellness and Resiliency Program. This position also provides health and life coaching to employees, coordination of offerings, leads process improvement initiatives, participates department strategic planning and collects and reports on programmatic outcomes.This position will work closely with the staff of BestHealth For Us and with employees across the organization promoting wellness, health coaching and resilience. They will assist employees with goal setting, evaluation of goals and the continual development and implementation of a health coaching and resilience program for BestHealth For Us. The trainer will be responsible for developing a wellness coaching relationship with employees and assisting them through the process of actively working towards better health by providing support, encouragement and education. In addition this position will be responsible for being a part of the BestHealth For Us team and will be cross trained in other wellness- related areas and offerings. Education/Experience: 1. Bachelor's degree in Education, Health Education, or related area. 2. Three years of experience in community representation and/or programs management; Or, an equivalent combination of education and experience. 3. Excellent oral and written communication skills.Additional Strongly Preferred Qualifications: Four (4) years of experience, two including project development and Resilience Training or Health Coaching. Experience in a relevant discipline such as health education, social work, positive psychology, psychiatry, nursing, or basic science. Master’s degree preferred or a background in behavioral health, public health, psychology and/or counseling. Equivalent clinical and administrative experience is desirable. Experience with department data collections and outcome reporting as well as budgeting is preferred. Licensure, Certification, and/or Registration: Health Coaching Certification preferred Resilience Training Certification preferred Skills/Qualifications: Positive work relationships with skill in managing and reducing work place conflictStrong interview, assessment, organizational and problem-solving skillsAbility to work collaboratively with faculty, physicians, multidisciplinary team and community agencies to achieve desired outcomesStrong presentation skills and experienceExcellent interpersonal communication and negotiation skillsAbility to work independently as well as to develop collaborative relationshipsAbility to analyze, develop and manage changeAbility to work with people of all social, economic, and cultural backgroundsPatience and tactful when dealing with faculty and other staffEmbracing of change in rapidly changing health care environmentAbility to work in fast-paced environment with multiple interruptionsAbility to multitask and prioritizeStrong communication (verbal and written), facilitation, quantitative and analytical skills are requiredAbility to use Word software (unless another software package is specified by the department)Strong analytical and PC background in computer spreadsheets systems and presentation packages Understanding of financial planning and budget managementAbility to identify appropriate community resourcesPrevious research and training experience

Generic Job Description

Essential Functions: Oversee the planning, development, administration and evaluation of Resilience and Health Coaching programs. Manage and/or implement all operational policies and procedures related to the functioning of the program(s). Assist in process and program improvements efforts as the programs mature. Organize and lead Health Coaching, Life Coaching and Resilience Trainings as well as follow ups throughout the WFBH system. This includes one on one coaching sessions as well as group coaching. Represent the program(s) to all related programs, serving as the program(s) liaison, spokesperson, representative, coach and trainer. Responsible for the outcome of the program(s). Collaborate and communicate with leadership from key departments such as Risk Management, Patient Safety, Faculty Affairs, and the School of Medicine with regards to needs assessment, program effectiveness and management. Direct the development of administrative and programmatic documents, manuals, records and reports relevant to program(s). Create agendas for programs, seminars and workshops. Design forms, write materials for newsletters and web pages, and other tools as appropriate to ensure the success of assigned Health Coaching and Resilience projects. Arrange/plan, participate in, and implement (run logistics), as directed, conferences and committee meetings. Attend meetings with appropriate staff and faculty as necessary to provide and gather information and assure the meetings/programs are carried out appropriately. Assist with grant writing, IRB submissions, budget planning and development for research opportunities that align with program goals, initiatives and services. Design data collection forms and report information as required, and maintaining documents, policies and procedures in accordance with departmental reporting standards and requirements. Manages data for applicable databases to produce outcomes information for quality reporting and operational initiatives. Create reports and analysis of data. Make recommendations based on these findings. Prepare periodic analyses and reports reflecting progress and trends of on-going projects/programs; make suggestions for improvement and implement as appropriate. Assumes responsibility with leadership for the planning, development, implementation, and monitoring of the budgetary process for programs. Provide a system of budgetary control for the department and compile and prepare financial progress reports. Assists leadership with projects and processes identified through strategic planning and process improvement initiatives. Perform other related duties incidental to the work described herein. Adheres to the general medical center standards to promote a cooperative work environment by utilizing communication skills, interpersonal relationships and team building. Work Environment: Clean, well-lit office environmentOccasionally stressfulMay be subject to interruptions and irregular hoursOccasional pressure due to multiple calls and inquiriesHandles absentee replacement on short noticeTravel throughout the WFBH system as neededUnpredictable at times

How to Apply

To apply for this position, please click on the "Apply Now" button on this page. You must complete the application process and then submit your application by clicking on the "Submit" button located at the bottom of the page titled "Submit Online Application". You will receive the following message once you hit the submit button: "You have successfully submitted your job application".Computers are available for applying within the lobby of the Human Resources Department located at 1920 West First Street, (on the corner of Miller and First Street) Winston-Salem, North Carolina 27104. You may also call our office for assistance at (336) 716-6464. Office hours are Monday-Friday, 8:00am-5:00pm.If you are an individual with a disability and need reasonable accommodation to participate in the application process, please contact our Supervisor of Office Services by phone (336) 716-3367 or email at

Equal Employment Opportunity

It is the policy of Wake Forest Baptist Medical Center to administer all educational and employment activities without discrimination because of race, sex, age, religion, national origin, disability, sexual orientation, gender identity or veteran status (except where sex is a bona fide occupational qualification or a statutory requirement) in accordance with all local, state, national laws, executive orders, regulations, and guidelines.