Residential Concierge - Full Time

Associa - Providence, RI (30+ days ago)3.0


Job Description

Outlined below are some of the job responsibilities of the Residential Concierge. This list is not meant to be all-inclusive and the job description is subject to change at any time.

  • Welcome and acknowledge all guests according to company standards
  • Assist with opening doors for residents and guests.
  • Monitor and provide gate access
  • Handle all resident, guest, and vendor interactions with the highest level of professionalism
  • Accept all package and dry cleaning deliveries and scan/log into BuildingLink
  • Assist residents with resolving inquiries and complaints and communicate all pertinent information to management
  • Receive and enter all maintenance requests in BuildingLink properly and accurately
  • Respond to all resident requests in an accurate and timely manner making recommendations based on local knowledge and practices
  • Duties may include controlling and monitoring security cameras to maintain a secure environment for our residents
  • Ensure all lobby areas are maintained in a professional and clean manner during shift
  • Follow, execute and enforce all community safety and security policies, programs, procedures and rules and regulations.
  • Be able to handle crisis situations in the event of emergency and/or fire emergency
  • Answer the telephone and speak clearly and professionally
  • Any other applicable responsibilities as needed Qualifications
  • Previous Hospitality experience or similar experience is preferred
  • Passion to work with people and willingness to learn
  • Excellent interpersonal, organizational, written and verbal communication skills
  • Strong computer knowledge, including Microsoft Word, Power point and Excel
  • Detail-oriented, team player, professional demeanor and assertive
  • High degree of self-motivation and ability to work alone
  • Must have 1-2 years of experience in a luxury condominium
  • Desire to meet/exceed exceptionally high standards
Must have a flexible schedule and be available on weekends/holidays

Additional Information

All your information will be kept confidential according to EEO guidelines.