3+ year IT Desktop Support, Entry-level tier-2 System Admin, Net Engineer

IT Total Care - Foster City, CA

Full-timeEstimated: $44,000 - $61,000 a year

Job Description

About us: IT Total Care, inc. is a Managed Services Provider (MSP) helping small business with their outsourcing IT services and support. We are located in Foster City, California. We have a fun-to-support set of small business clients throughout the San Francisco Bay area. Check us out at www.ITtotalCare.com (Hint: the successful candidate will brief themselves before hand with information from our website.)

We provide Network Administration, Server Administration, Backup/Disaster Recovery, Direct-to-Technician Help Desk support to small-mid size businesses that are locally located in the Greater SF Bay Area.

The successful candidate would have a working knowledge and 3+ years experience with IT support of Windows 7, 8, 8.1, and/or 10, (additional familiarity with Linux, MacOS, and Apple products is a plus) as well as application support, network administration, and Windows Server Environments (Server 2008 and newer).

Experienced roles to be considered include desktop support technician, IT support, and IT technician support.

The closer the candidates lives to Foster City, California the more consideration they will receive.

Unfortunately, we are not too excited about OPT employment status, only because we're a small company and don't understand OPT related requirements. Sorry.

Position: 3+ year experienced IT position for a team player that can provide desktop, network, and help desk support to our clients.

Has a passion for IT help desk work and displays an aptitude for our other technologies that include, cloud computing, virtual machines, and VoIP.

Location: You will work out of our Foster City, California network operations center, providing remote phone support to our Bay Area located clients. There is occasional travel to local clients.

Exclusive access to a reliable vehicle is a must. Candidates currently living more than 30ish miles from our Foster City, California location are asked not to apply.

Description: We are looking for fun loving, team-oriented people that have a strong interest in computer related technologies and want to get moving in to the ever growing IT industry.

You will answer questions and resolve computer, network and other IT related issues for clients in person, via telephone or electronically. You may be providing assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, operating systems, and networking equipment.

Here are some programs we use:

(The success candidate will have taken the time to become familiar with basic functionality)

Kaseya (Remote Management and Monitoring)

VMware ESXi and Microsoft Hyper-V (Virtualization platforms)

Datto (Backup software)

Microsoft Azure and Amazon AWS (Cloud IaaS)

Webroot (anti-virus)

Acronis (Backup software)

Rapid Fire Tools Network Detective

Cytracom (VoIP)

Reflexion (Spam filter)

Cisco Meraki (firewalls, switches, and access points)

BitTitan (Migration Wiz) email migration software

Qualifications: Applicants should apply if the following criteria is met:

  • Familiarity with a Ticketing system workflow
  • 3+ year supporting Windows Desktop OS [Windows 7 and newer]
  • 3+ year supporting Windows Server OS in a Domain Environment (PowerShell experience a major plus)
  • Understanding of Active Directory, Group Policy, DNS, and Windows File Sharing
  • Virtualization experience, preferably in VMWare ESXi or Microsoft Hyper-V
  • LAN networking, e.g., VLAN, DHCP, IPv4, Subnetting/Supernetting
  • Troubleshooting Microsoft Office/Office 365 products and services
  • Dress and act in a professional manner.
  • Provide great customer service.
  • Has the passion to expand in to administrating and supporting cloud computing, virtual machine, and VoIP.

This position requires the successful completion of a background check.

This is a position where your interests in IT will be fostered and mentored to grow and have upward mobility within our company. Team players are a must.

Job Type: Full-time


  • Windows Desktop OS [Windows 7 and newer]: 1 year (Required)
  • LAN/WAN Network Administration: 1 year (Required)
  • Windows Server OS: 1 year (Required)


  • Associate (Preferred)


  • Foster City, CA (Preferred)


  • Microsoft Certified Professional (MCP) (Preferred)
  • Cisco Certified Network Associate (CCNA) (Preferred)
  • CompTIA Network+ (Preferred)


  • English (Required)

Work authorization:

  • United States (Required)