PATIENT ACCOUNTS SPECIALIST 3-091918-170...

Middle Tennessee Mental Health - Davidson County, TN3.0

Full-time
LOCATION OF (1) POSITION TO BE FILLED: DEPARTMENT OF MENTAL HEALTH AND SUBSTANCE ABUSE SERVICES, MIDDLE TENNESSEE MENTAL HEALTH INSTITUTE, DAVIDSON COUNTY

Education and Experience: Education equivalent to completion of two years of coursework at an accredited college or university and experience equivalent to four years of increasingly responsible full-time clerical, sub professional accounting or collections work including at least two years of full-time patient accounts work.

Substitution of Experience for Education: Qualifying full-time experience may substitute for the required education on a year-for-year basis to a maximum of two years.

Substitution of Education for Experience: Additional coursework from an accredited college or university may substitute for the required non-specialized experience on a year-for-year basis to a maximum of two years.

Other Requirements:

Necessary Special Qualifications: None.

Examination Method: Education and Experience, 100%, for Preferred Service positions.

Job Overview:

Summary: Under general supervision, is responsible for supervisory work of average difficulty in exercising general supervision over the unit of general clerical and specialized sub professional accounting and collections workers at a state facility engaged in interviewing patients and other financially responsible individuals, processing patient accounts, and determining methods to secure payment of these accounts; and performs related work as required.

Distinguishing Features: An employee in this class supervises general clerical and sub professional accounting and collections staff engaged in posting, calculating, and adjusting patient accounts, obtaining information on patient financial status and establishing schedules based on patient's ability to pay. This class differs from that of Patient Accounts Specialist 2 in that incumbents of the latter are responsible for performing patient accounts duties at the lead level.

Competencies (KSA's):

Competencies:
  • Problem Solving
  • Directing Others
  • Interpersonal Savvy
  • Integrity and Trust
  • Understanding Others
  • Decision Quality
  • Delegation
  • Dealing with Ambiguity
  • Learning on the Fly
  • Conflict Management Knowledge:
  • Basic knowledge of administrative and clerical procedures and systems such as word processing, spreadsheets, managing files and records, and other office procedures and terminology
  • Intermediate knowledge of accounting principles and practices and reporting of financial data.
  • Basic knowledge of laws, government regulations, agency rules and procedures relative to patient accounts and financial status. Skills:
  • Basic skills in using mathematics to solve problems
  • Basic time management skills
  • Active listening skills
  • Critical thinking skills
  • Basic reading comprehension skills
  • Basic skills in communicating effectively in writing
  • Basic skill in teaching others how to do something
  • Active learning skills
  • Basic monitoring skills
  • Basic skills in speaking to convey information effectively
  • Basic negotiation skills
  • Learning strategies skills Abilities:
  • Basic information ordering abilities
  • Basic mathematical reasoning abilities
  • Basic number facility abilities
  • Finger dexterity
  • Basic oral expression abilities
  • Ability to see details at close range
  • Speech clarity
  • Basic oral comprehension abilities
  • Basic written comprehension abilities
  • Basic written expression abilities