Senior Product Manager, QuickBooks Payroll Service Delivery

Intuit - Mountain View, CA

Full-timeEstimated: $110,000 - $160,000 a year
Come join Intuit’s QuickBooks Online Payroll team! We are looking for an exceptional senior product manager to help define our roadmap and drive implementation of features that solve problems faced by small business employers. With our mission of “Turning one person’s dream into a thriving team”, we want to be the leader in human capital management for companies with 1 to 100 employees.

As part of the QuickBooks Payroll team, you will help us raise the bar on what payroll software can do - looking beyond the basics of calculating paychecks and paying taxes, to solving problems employers face as they scale and manage their workforce. On this team you’ll be challenged to think bolder, move faster, and have a big impact. We are aiming to double our subscriber base in the next 3 years and your work will be critical to achieving that goal.

We are seeking a Senior Product Manager who thrives on changing the status quo and is laser-focused on making every experience simple and easy. She/he will be responsible for creating our service delivery experiences through a team of developers, designers, marketers, and customer success to deliver game changing improvements to our setup and onboarding flows that directly impact conversion and revenue for the business.

Partner closely with mission leadership to create the strategy to bring innovative payroll
experiences to market that drive user growth and delight our customers
Develop product vision, strategy, roadmap, and requirements to deliver an awesome setup and
onboarding experience for our payroll customers
Drive high user growth through lean testing and experimentation
Lead exciting innovations in the area of machine learning, data automation, expert services and chatbots.
Collaborate work across multiple teams including top engineers, designers, marketers, and support agents to design and ship service delivery product experiences that are world class
Define and analyze key performance metrics to support and inform product decisions for the future of payroll on boarding
Ruthlessly prioritize your team’s backlog to ensure your team is making maximum customer impact
Serve as the domain expert for your product and continually strive to improve the experience
Identify, design, experiment and iterate on initiatives leveraging usability testing, behavioral customer data, and market research
Work together with other QuickBooks ecosystem partners (e.g., Capital, Payments, Sales tax, Time Tracking, and Accounting, etc.) to build end-to-end delightful experiences for the customer
5 or more years designing and delivering world-class products in a product management role
Proven track record of setting product vision and translating it into a product impact with excellent end to end execution
Proven track record of delivering results that impact critical business metrics
Experience designing simple intuitive web and mobile user interfaces
Insanely curious and data-driven
Passion for solving BIG customer problems
Excels in leading cross functional teams
Develops and defends strong points of view with data analytics
Payroll, tax, compliance or accounting experience a plus
BS or BA required; MBA or MS a plus