Business Application Analyst

New Horizon Agency Group - Livonia, MI


In this position:

Summary The Business Applications Analyst establishes and maintains a consultative partnership with a business area/user clients providing operational functional knowledge supporting the development of new/improved capabilities; translating business requirements to functional requirements, and identifying, defining and developing solutions to application and system problems. The Business Applications Analyst serves as a primary contact and resource, by representing and interpreting client needs to technical staff and ensuring solutions meet overall client business needs and expectations. The Business Applications Analyst possesses a thorough and sound understanding of the business operations and functional area in order to appropriately evaluate and analyze business work flow and recommend alternative approaches in developing process improvement. Work activities require competency in the application supported. Strong communication and facilitation skills are needed to interface with varied interests and audiences, and solid analytical and problem solving skills to effectively develop solutions to application / process issues and maximize application capabilities in order to meet the clients' business needs. Incumbents have generally functioned in the capacity of a “super-user.” At this level, the position requires a high degree of independence and is viewed as a trusted resource to clients and other team members. Works with enterprise, regional or local level applications that may be deployed across multiple ministries organizations and geographic locations.

Must-Have Skills For the Job:

  • Analytical Skills
  • Care/Case Mgmt. knowledge
  • Interfacing experience (HL7)
  • Some experience using a ticketing system
  • They aren’t a Tier 1 support resource, but need to have experience on how to take a ticket and resolve issues behind the scenes
  • Payer experience would be nice (BCBS, Humana, even CMS in the Medicare space) (understanding claims is important)
  • Customer Service is critical (they will communicate with the same 20-30 resources across the system)
  • US Citizen or green card holder

If interested, please email resume.

Job Type: Full-time


  • Analytical: 4 years (Preferred)
  • MicroSoft SQL: 3 years (Preferred)


  • Bachelor's (Required)