Landscape Maintenance Customer Service & Sales Specialist (Jr. Account Manager) Wauconda, IL
- Growth * PAID WEEKLY * Family Culture
- COMPETITIVE SALARY * GENEROUS BENEFITS * FLEXIBILITY
Come join our creative team dedicated to success and jump start your career!
Since 1983, family owned Acres Group has been providing premium quality landscape maintenance, landscape installation, custom design build projects, and snow removal.
Are you a self starter who demands excellence on the job-a passionate horticulture/landscape sales person who can produce results in a fast paced environment? Then THIS is the job for you! This rare opportunity to join our SALES team will not be open long-we have an immediate need to fill this role within the next month, and we will interview ASAP!
We are a dynamic fast-growing landscape maintenance/snow removal company is looking for a results-driven Customer Services Jr Sales Rep who is passionate about taking an already thriving mega branch to new levels of aggressive growth.
The Maintenance Customer Service & Sales Specialist is a developmental position within the maintenance sales department that supports the Account Managers and Business Development. The Maintenance Customer Service & Sales Specialist reports to the Regional Account Manager in their respective facility. The main focus of the position is to partner with an assigned Account Manager & the Regional Account Manager to meet or exceed customer expectations and sales goals. Support provided by the Maintenance Customer Service & Sales Specialist should allow the Regional Account Manager and Account Managers to increase their efficiency and the amount of time spent on revenue producing functions as compared to research, administrative, measurement or other non-revenue producing functions. The customer service specialist will also manage a small portfolio of accounts.
Maintain full responsibility for servicing a small portfolio of accounts. Portfolio management requires successful execution of the following:
Achieve target maintenance job cost and revenue per hour.
Achieve target snow job cost percentage and revenue per hour.
Sell target goal of maintenance enhancements.
Sell target goal of snow extras.
Maintain accounts receivable within targeted goal – be prepared for all statement reviews.
Invoice 100% maintenance billing no later than 48 working hours from the completion of work.
Invoice 90% of snow billing within 24 hours of the end of the storm; 100% within 48 hours of the end of the storm.
Provide general sales and customer service support as outlined by the Regional Account Manager; targeting Business Development initiatives in your facility, and especially on designated accounts. Service support may include but is not limited to the following:
Hand delivers and review proposals, weekly/monthly reports, etc. to increase our face-to-face customer contact and relationship development.
Provide face to face and telephone customer service support in the absence of and in conjunction with the Account Manager on items such as, providing resource information, answering questions, resolving problems, communicating expected and actual service completion dates, soliciting customer feedback, etc.
Design property upgrades/enhancements.
Assist with measuring properties, estimating, bidding and writing of proposals especially on larger projects and for package selling.
Assist with property walks, board meeting representation, sales presentations and other related functions.
Assist with property inspections and quality control procedures.
Assist with meeting last minute customer requests that may conflict with pre-scheduled items for the Account Representatives.
Assist with relationship development with potential new clients.
Communicate effectively with customers and Acres' maintenance production staff to ensure quality work is performed to the satisfaction of the client.
Establish a good working relationship with your manager and co-workers, and keep your manager informed of progress and problems on the job.
Maintain Acres' positive image in the industry through professional communication and interaction with clients, vendors, fellow employees, etc.
Become actively involved in trade organizations for networking purposes to enhance sales potential.
Proactively anticipate problems, and suggest solutions in order to avoid customer complaints.
Actively participate in decision making in the department and work to continually improve its operation.
Participate in the snow removal program as required, including processing snow billing, responding to post storm service calls and scheduling clean up. Be available in extreme situations to take on front line snow responsibilities.
REQUISITE KNOWLEDGE, SKILLS, & ABILITIES:
Excellent interpersonal and communication skills, both verbal and written, with a strong customer orientation.
Bachelor's degree in horticulture or related field with some design exposure preferred.
Commitment to company values.
The capacity to drive to all work sites and conduct tours and visual inspections of the landscape which may include areas with varying turf heights and textures, all sizes and shapes of shrubbery, bushes, flower beds, etc....
1-3 years previous green industry REQUIRED, customer service, or sales experience strongly preferred.
Bilingual Spanish is nice but not necessary