Customer Service Clerk (Police - Records) part-time

Village of Schaumburg - Schaumburg, IL


Human Resources Department

101 Schaumburg Court

Schaumburg, IL 60193

The Village of Schaumburg is a thriving community of 75,936 residents located 12 miles west of O’Hare International Airport and approximately 26 miles northwest of the City of Chicago. The community is the base of the second largest concentration of retail, office and commercial activity in the state of Illinois. Of special distinction, the village was recently named one of the "Top Ten Best Places to Live" by Money Magazine, is ranked No. 5 overall in WalletHub's "Best Illinois Cities for Jobs" and, for the fifth year in a row, received the Distinguished Budget Presentation Award from the Government Finance Officers Association (GFOA) for meeting the highest principles of governmental budgeting.

The village employs approximately 600 employees in a variety of departments within the organization, such as police, fire, public works, engineering, finance, human resources, cultural services, community development, information technology, and transportation. Our employees work to serve the residents and strive to make Schaumburg the best community it can be.

Customer Service Clerk (Police - Records) part-time with an online application deadline of 10/20/2019 or until 75 applicants have successfully completed the application process.

STARTING SALARY RANGE: $19.67 - $22.24 per hour working up to 19 hours per week. Salary dependent on qualifications. The salary range for this position is $19.67 - $29.97. This position is represented by a union; you may refer to the AFSCME collective bargaining agreement available on our website.

WORK SCHEDULE: The preferred work schedule is Monday through Friday 1:00p-5:00p and one Monday a month 2:00p-6:00p

Please attach as part of your application all necessary documents verifying that you meet the minimum qualifications for the position.

This position performs a variety of functions within the Police Department Records in the area of customer service. This position is responsible for the handling of phone calls, customers, and receipts of payments, data entry; adjudication administration and coordination of monthly hearings, processes subpoena, FOIA, background check or letters of good conduct.

Assists, provides information, and responds to questions and concerns from the general public, departmental staff, and other agencies in person and by telephone.
Responds to public inquiries for information regarding police reports, accident reports and other matters; ensuring that the release of records follows state, federal, and local laws.
Collects fees and fines for the department, including but not limited to, parking citations, ordinance fines, accident reports, vehicle releases, fingerprinting, batch payments and other matters; prepares and issues receipts; maintain appropriate ledgers and daily cash drawer balance.
Coordinates the clerical functions of the police parking citation program including boots and administrative tow.
Validates records within the state Law Enforcement Agencies Data System (LEADS) computer program and queries the Illinois State Police computer program for various data.
Maintains and processes expungement and seal paperwork.
Maintains and processes subpoena paperwork.
Maintains and processes bankruptcy paperwork.
Maintains and processes the IDROP program.
Performs other duties as assigned.

Generates monthly reports as needed. Provides assistance for any position with in the division.

Education equivalent to a high school diploma.
A minimum of one year of customer service and clerical experience that demonstrates a general aptitude for working with the public in a professional environment.
LEADS certification preferred or ability to obtain within three months of hire.
Proficiency with current computer software systems, including email, calendar programs job specific software, and customer service systems preferred, or within the first six months of employment.

Knowledge of municipal ordinances, Illinois State statutes, and federal laws. Working knowledge of all operations and terminology used in the department. Ability to establish and maintain positive working relationships with both co-workers and the public. Considerable knowledge of office practices and procedures, and the ability to communicate effectively, both verbally and in writing, in a professional manner using proper language, spelling, grammar and punctuation. Demonstrates deductive reasoning, effective organizational skills, and common sense problem solving.

This position works in a typical office setting.
Prolonged periods of concentration, proofreading, and extensive computer work.
Occasionally transport 20 pounds or more.
Ability to effectively use the village’s phone system.
Ability to cope with numerous interruptions.
Excellent organizational skills including the ability to handle multiple tasks and projects in order to meet deadlines.
Ability to comprehend and apply policies and procedures of the department.

Part-Time employees are not eligible for benefits.

Candidate screening process may consist of an application review, skills testing, employability assessment, interviews, reference checks, and other job-related testing or verifications. Chosen candidates will be subject to a background and criminal history investigation, and qualifying pre-employment medical examination and drug screen.