Call Center Customer Service Representative

DMG MORI USA - Hoffman Estates, IL (30+ days ago)3.5


Job Summary

Title: Call Center Reception Team

Reports to : Hotline Leader, National Service

Location : DMG MORI USA, Hoffman Estates, IL

Hours : Monday through Friday, 8:30am to 5:30pm

Classification : Non Exempt

Travel : 0%

Employment is conditioned on DMG MORI USA's ability to obtain and maintain any necessary export licensing.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

  • Manage a multi-line telephone system.
  • Ascertain customer information and forward them on to the appropriate are for support.
  • Maintain all logs and reporting documentation as required.
  • Perform other duties as assigned.
  • Maintain customer information in regards surveys and record them in the system.
  • Ability to apply critical thinking in order to manage difficult customer situations.
  • Other duties as assigned.

Education and/or Experience:

  • Bachelor’s degree from an accredited university or college.
  • Minimum 1 year of customer service and/or reception experience.
  • Ability to work independently as well as on a team.

Work Environment : General office environment will be experienced. There will be occasional exposure to manufacturing environments which may present hazards such as noise, electricity, chemicals, heavy equipment, and automated machinery.

Physical Demands: Frequent: sitting at desk, utilizing computers and phones, with repetitive hand and arm movement. Periodic: repetitive foot, leg, shoulder, and torso movements. Occasional: walking, bending, stooping, and lifting.

Job Type: Full-time

Job Type: Full-time

Experience:

  • Call Center: 2 years

Education:

  • Bachelor's