McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries and billions of customers served each year. As the global leader in the food service industry, we have a legacy of innovation and hard work that continues to drive us. Today, we are growing with velocity and are focused on modernizing our experiences, not to make a different McDonald’s, but to build a better McDonald’s.
We are moving fast and are adding to our best-in-class team. Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world. We are customer obsessed, committed to being leaders, and believe we are better when we work together. Over the last couple years, we’ve launched home delivery, modernized our restaurant experience through digital enhancements and have so much more to come.
We are dedicated to using our scale for good: good for people, our industry and the planet. From ambitious recycling initiatives and balanced sourcing efforts to our partnership with Ronald McDonald House Charities, we are constantly improving. We see every single day as a chance to have a genuine impact on our customers, our people and our partners.
Our new, state-of-the-art headquarters is located in the booming West Loop area in the heart of downtown Chicago. It's set up to be a global hub that cultivates innovation. Take a class at Hamburger University, sample future menu items in our Test Kitchen, and utilize the latest technology to communicate with your team around the globe! Our office helps us connect with each other like never before. Participate in monthly organized events, enjoy massive outdoor spaces, an 8000 square foot gym, and an onsite McDonald's serving international favorites.
Our Payroll Department is a part of the People Team within McDonald’s Global Business Services organization. Global Business Services (GBS) provides full hire-to-retire services such as onboarding, payroll, and benefits processing for close to 70,000 employees located in the US and Canada. GBS is committed to delivering 100% Customer Satisfaction in a timely, high quality and accurate manner while ensuring adherence to internal controls.
McDonald's U.S. Payroll team currently has an opportunity for a representative responsible for a variety of payroll and global mobility activities. The position also participates in account reconciliation, data analytics and reporting.
Payroll/Global Mobility: Process crew and staff transactions including new hires, terminations, salary changes, and special check requests. Research and resolve exceptions for all pay cycles. Respond to labor inquires. Run queries and prepare journal entries to distribute expatriate labor costs to global markets.
Collaboration/Communication: Support Operations and HR functions to ensure payroll data is properly transmitted by the restaurants. Communicate with IT, Legal, and Benefits teams as needed. Interact with McOpCo Human Resources, Operations teams and employees on Payroll inquiries by various methods including call center support.
Teamwork: Exhibit proficiency in learning and communicating effectively within a team. Collaborate with the team to ensure compliance with daily, weekly, and monthly deadlines.
Customer Service: Demonstrate excellent verbal and written communication skills in support of our crew, management, staff and internal teams.
Complete Ad Hoc projects as needed.
Occasional Overtime may be required
High school diploma or equivalent required
3+ years of experience processing and/or calculating payroll and other compensation transactions (e.g. reimbursements) and analyzing financial data
3+ years of customer service experience in a professional office/business setting
Understanding of basic accounting principles preferred (debits, credits, general ledger, etc.
Previous call center experience favored
Prior expat payroll experience preferred but not required
Experience working with Payroll System preferred
Strong problem solving, analytical and customer service skills
Capability to work both individually and cooperatively as a team member
Proven ability to adapt and leverage resources to achieve results in an ambiguous and fast paced environment
Proficiency in managing multiple priorities while meeting deadlines
Advanced attention to details and accuracy
Aptitude towards technology and applications
Continuous Improvement mindset (knowledge of DMAIC)
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McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.