Intake Coordinator Nonclinical- FT- Access Center- INTEGRIS Bass Baptist Hospital in Enid OK

Integris Health - Enid, OK (30+ days ago)3.6

Intake Coordinator Nonclinical- FT- Access Center- INTEGRIS Bass Baptist Hospital in Enid OK(Job Number: 710826)

Intake Coordinator Nonclinical, Full Time, Access Center, INTEGRIS Bass Baptist Hospital in Enid OK

Job Code: 2027

Position Summary:

The Intake Coordinator Nonclinical receives referrals, coordinates and assigns all necessary staff and equipment, and maintains an accurate census. Verifies that physician orders have been received, schedules admissions/informational visits, equipment and discusses patient status with appropriate concerned parties. Responsible for scheduling employees for admission and/or evaluation for all referred agency patients.

INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer.

Essential Functions:

The Intake Coordinator Nonclinical responsibilities include, but are not limited to the following:

* Participates in obtaining and verifying insurance information and physician's licensure

* Serves as first line of contact for referral client care calls from physician's offices, discharge planners, and others

* Maintains referrals and receives and tracks information regarding changes in client status

* Processes all referrals/physician orders to agency for appropriate staffing needs

* Coordinates and schedules either patient admissions or equipment set-ups and follow-up appointments.

* Performs data entry, answers telephone and directs calls to the appropriate staff and performs basic clerical duties.

Home Health Only:

* Initiates and monitors non patient care service referral for Durable Medical Equipment (DME) process

HME Only:

* Contacts patients for supply needs.

* Orders, receives, and maintains adequate inventory of equipment and supplies.

* Verifies patient eligibility for replenishment supplies

* Routinely fills patient CPAP supply orders

* Imputes documentation into computer billing software

Patient Scheduling Only:

* Schedules appointments gathering all required demographic information, obtains and verifies insurance.

* Processes all referrals and physician orders in order to schedule appointments

* Informs the patient of any known financial responsibility and performs collection functions as needed

* Performs call transfer functions as needed using AIDET techniques

Jim Thorpe Only:

* Receives payment for co-pays, deductibles, retail sales, or other patient expenses and processes to appropriate account

* Discusses and arranges payment options and initiates the charity application process if appropriate

* Readmits patients to registration system every 30 days or as designated

* Works with compliance and billing personnel on denied or delinquent accounts and assists with appeal and/or collection processes

* Assists with coordination of patient placement and/or transition to appropriate levels of care throughout the rehabilitation continuum including communication with internal and external departments to ensure patient needs are being met

* Responsible for handling inpatient bed placement through utilization of the hospital tracking system as well as communicating, the process with appropriate personnel


Reports to assigned Supervisor or Manager.

Required Physical Demands (Subject to Reasonable Accommodation):

Keyboarding/Dexterity: Frequently; activity exists from 1/3 to 2/3 of the time
Standing/Walking: Occasionally; activity exists up to 1/3 of the time
Strength (Lift/Carry/Push/Pull): Medium (Exerting 20 to 50 pounds of force occasionally, or 10 to 25 pounds of force constantly to move objects)
Talking (Must be able to effectively communicate verbally): Yes
Seeing: Yes
Hearing: Yes
Color Acuity (Must be able to distinguish and identify colors): No
This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information.

* NOTE: Strength is Sedentary for Home Health.

Environmental Conditions:

Normal office conditions.

All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.


* High School graduate or equivalent

* Detailed knowledge reimbursement sources and criteria for coverage

* Must be able to communicate effectively (Verbal/Written)

HME Only:

* High School graduate or equivalent

* Knowledge and experience of Medicare regulations in regards to coordinating and ordering DME or HME

* Detailed knowledge reimbursement sources and criteria for coverage

* Must be able to communicate effectively (Verbal/Written)

Advance Cardiac Care Clinic Only:

* Must have current Medical Assistance License

Patient Scheduling Only:

* 2 years experience in healthcare related position required

* Must be able to communicate effectively (Verbal/Written)

* Bilingual skills preferred

* Customer service/marketing experience preferred

Jim Thorpe Only:

* 2 years of experience in healthcare field preferred

* Experience in admitting, billing, or health insurance industry preferred