Assistant Manager

Romantix - Memphis, TN (30+ days ago)3.3


Job Title

Assistant Manager

Reports To

District Manager & Store Manager

Compensation

Hourly, Based upon experience + bonus & incentive

Schedule

Full Time + Benefits (Up to 40 hrs/wk)

Job Purpose

Assistant Managers assist the Store Manager in the day to day operations of the retail location. Assistant Managers provide leadership and support for the sales staff as well as promoting a culture of pride of ownership. Assistant Managers achieve success through being professional, friendly, outgoing, energetic and valuing repeat business. Assistant Managers will use customer service, product knowledge, communication, time management and sales ability while assisting guests to ensure a high quality visit every time. Additionally, Assistant Managers are responsible for maintaining the properties appearance to company standards and completion of all assignments and tasks.

Qualifications

Provided the individual meets all required applicable laws regarding terms of employment the following are the minimum qualifications for this position.

Required

3 years retail customer service experience

Computer Literacy (Operating in a PC environment)

Able to be bonded and maintain coverage by Company’s Insurance provider

Maintain access to reliable & secure transportation

Must meet licensing requirements where applicable

Preferred

4 years retail customer service experience

2 years retail management experience

Duties & Responsibilities

Greet and acknowledge every guest genuinely

Approach and offer assistance to every guest

Merchandise product displays to create interest for guests

Maintain appearance and cleanliness throughout the property

Actively seek opportunities to up sell and add-on additional merchandise further enhancing the guest’s experience

Proactively patrol the property so as to be aware of and prevent theft, safety, inventory and operational concerns and communicate them to the appropriate individuals

Participate in and perform physical inventories and cycle counting

Maintain schedule flexibility (Including: Nights, Weekends, Days, Evenings, Holidays, Covering shifts with little to no notice)

Provide leadership, training, and accountability for the sales staff

Ability to meet deadlines to complete assigned duties and tasks in a timely manner

Assist with hiring, interviewing, and staffing of the store

Participate in Physical Inventories

Coordinate with Store Manager to ensure payroll is within budget

Prepare accurate and timely sales and deposit reporting

Follow applicable company policies and procedures at all times

Able to communicate effectively with sales staff and corporate

Key Performance Metrics for Position

Assistant Managers performance will be measured in the following areas.

Shift Goal Obtained by % of Shifts

Overall Lines per Invoice

Lines per Invoice (excluding Services)

Average Transaction

Store Overtime as a % of Sales

Inventory Adjustments as a % of Sales

Quarterly attendance exceeding 97%

PRM will use these metrics to help determine performance in the position as well as eligibility for applicable increases.

Physical Requirements

This job will require: bending, stooping, reaching, standing, lifting, walking, climbing, pushing, pulling and repetitive tasks. Assistant Managers must be able to lift and handle objects weighing 50lbs or more in a safe manner as well as standing (in place or moving) up to 100% of their shift.

Supervisory Functions

This position has moderate supervisory functions, directing the operations of sales and janitorial staff to accomplish assigned duties as needed. Additional supervisory duties may include, input on hiring, interviewing, training, discipline and termination but are not common.