You have a dream. That dream is to travel, meet interesting people, garner applause, and not bore anyone when you talk about your job. You want to be respected for your Learning Tech know-how and admired for your humor and presentation skills. You are charming and easy going, humorous and articulate, keen and hard-working. You can patiently help your elderly relative figure out his phone and speak to an IT professional about their plans to integrate systems.
You are our Solution Engineer. You will be part of a team of gifted technical communicators and problem solvers. Your job is to dive in and understand our prospect's business and needs, and to identify how our tools and products can be used to make their lives easier and their workflows smarter. You will work with your sales reps to get close to our prospects and develop relationships with their staff. You will pore over large RFPs - identifying gaps and opportunities. You will breeze through complex product demonstrations with barely a sweat or a stammer.
Develop and deliver custom demos and presentations that are simple and engaging, leaving your audience eager to use Brightspace
Support the sales process by acting as expert in D2L products and services, including functionality, usage, architecture, and deployment
Assist Sales in qualifying opportunities and planning client engagement and win strategy
Align client’s needs, goals, and objectives to D2L solutions; develop proposals and help to write RFP responses
Actively drive and manage prospective clients’ technology evaluation, using your knowledge of the business environment, competitive landscape, and Brightspace differentiators
Provide support to Sales Executives in closing deals and exceeding revenue objectives in an assigned territory
Transition accounts and communicate business requirements to implementation teams
How Will I Make an Impact?
Become a hands-on expert in Brightspace products. You won’t just need theoretical knowledge of how things work, but you will be expected to try things out and make sure they work in practice. You will need to get creative and sometimes approach and re-approach a solution until you find the right fit
Prepare and present persuasive and expertly tailored product demonstrations before a wide variety of audiences and under challenging circumstances. Audiences could be new or seasoned users, executives at a conference table or learners piled into stadium seating. Needs could be vague or extremely unique, and timelines to prepare can vary.
Read through incoming Requests for Proposal (RFPs) for your reps and identify gaps and what products and services are required. Then you will work closely with our Inside Solution Engineers and RFP Proposal Managers to write clear, accurate and succinct answers for RFP responses on deadlines.
Conduct needs analysis sessions with prospects to understand their infrastructure, needs, and customizations that they require.
Provide feedback to product management teams regarding use cases and trends in the field.
Create technical documentation and materials as required for your prospects.
Be the conduit through which internal SMEs are contacted and engaged into sales opportunities.
Attend sales presentations, meetings, and conferences as required (travel ~50%).
5+ years of experience in a Pre-Sales focused capacity, Sales Engineer or related role
Technical understanding of enterprise software, web, and database technology
Strong drive to achieve results
Organized and analytical, with excellent communication and presentation skills
Demonstrated ability to understand complex business challenges and apply creativity and problem-solving to meet client needs
Excellent presentation skills with the ability to speak with confidence to a variety of audiences, effectively articulating technical concepts in a meaningful way
Ability to work with a distributed team and travel extensively (up to 50%)
Previous experience in the Learning Technology or HCM space would be a strong asset
What you’ll bring to the role:
Applicants must be very comfortable with technology and a ‘button clicker’ personality.
Knowledge and experience with learning management systems, Brightspace being a bonus.
Understanding of the technology ecosystem that surrounds an LMS and the types of responsibilities and concerns users have that run those systems.
Passion and interest in education and educational technology.
Confidence in front of audiences in an ‘expert’ capacity.
Applicants should be highly engaging in person and virtually.
Excellent writing and comprehension skills.
Experience in working with remote teams and communicating via instant messaging, online forums, and through email.
Comfortable with last minute demands for travel and be ready to be flexible with a variety of incoming requests from complex solutioning to grunt work.