Call Center Representative

Credit Union of NJ - Ewing, NJ (30+ days ago)


CREDIT UNION OF NEW JERSEY , is a not-for-profit financial cooperative serving over 40,000+ members is seeking a confident, highly motivated, dependable Call Center Representative to become part of our incredible team!

The primary purpose of this position is to deliver service that exceeds expectations. This position plays an important role in identifying the financial needs of the member and recommending a product or service that meets the member’s needs.

Responsibilities include, but not limited to:
Answers telephone inquiries from members regarding loan and deposit services; credit, debit and ATM cards; account information, transfer requests, withdrawals, stop payments, check supplies; or any other member request concerning products and services of the credit union.
Responds to the members’ inquiries regarding the operation of accounts, access to services, account usage charges, interest rates on savings and loan products, resolving account discrepancies, and assisting members to make the most effective use of services offered by the credit union .
Operates a computer CRT terminal to access the member’s account information and accurately record member transactions and information requests.
Actively markets and cross-sells current and new products and services of the credit union and attempts to educate members on the benefits and features of new, as well as existing services.

Minimum Requirements:
High school diploma; and one to three years’ related experience in a customer/member service environment; or an equivalent combination of education and experience.
Bilingual Spanish a plus.

We offer an excellent compensation and benefits package for all full-time employees including medical, dental, and vision insurance, 401K, tuition reimbursement, life & disability insurance, flexible spending reimbursement, paid time-off, paid holidays, and more.

Must be able to work a varied schedule of up to 40 hours depending on availability Monday – Friday and should be available to work a minimum two Saturdays per month required.

We are an Equal Opportunity Employer