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We have an opening for a DISPATCHER position.
Duke University Hospital 2301 Erwin Rd., Durham, NC 27710 Note: online applications accepted only.
Full-time: 12 Hour Rotating Shifts and Holidays
High School / Dispatch or Call Center Experience Preferred
- Internal Employee Referral Bonus Available
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If you have a positive attitude and a love for learning, you may be interested in joining our team.
Crothall Healthcare, a division of Compass Group North America, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, business facilities management and clinical engineering. Crothall is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.
Full time associates at Crothall are offered many fantastic benefits such as:
Flexible Spending Accounts (FSAs)
Employee Assistance Program
Life Insurance for Associates and Eligible Dependents
Short Term Disability (STD) and Long Term Disability (LTD)
Accidental Death & Dismemberment (AD&D) Insurance
And other voluntary benefits
Coordinates and monitors Patient Transportation services activities through timely, accurate dispatch and management of customer transportation requests.
Essential Duties and Responsibilities:
Provides quality customer service to customers by providing one-on-one attention to detail.
Understands and applies knowledge of basic patient transport concepts, infection control practices and proper body mechanics.
Determines, explains and develops dispatcher logic and transporter activities. Transports patients when necessary.
Directs the activity of the transport function and transporters, ensuring timely completion of tasks. Monitors procedures related to availability and completion task, and follows up on issues related to service and operations.
Ensures requests have been addressed in an efficient, timely manner according to current departmental standards, priorities and patient appointments.
Serves as a liaison between Patient Transportation and other departments.
Assigns, collects and distributes pagers. Monitors daily sign-in/out procedures.
Develops and promotes positive customer service relationships with patients, patient family members, visitors and staff. Ensures accurate, timely dispatch of transport requests. Ensures maximum staff productivity.
Resolves problems related to patient, visitor, staff or employee complaints. Recommends solutions for ongoing or recurring issues.
Performs other duties as assigned.
About Compass Group:
Achieving leadership in the foodservice industry
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance).