Assistant Store Manager - The Shops at Prudential Center, Boston, MA

Vineyard Vines - Boston, MA (30+ days ago)4.1


Title: First Mate (Assistant Manager)
Department: Retail
Reports To: Captain (Store Manager)

Overview:
Responsible for supporting the Captain to build, guide and support the store to bring “Every Day Should Feel This Good” to customers while growing sales and profitability.

Functions & Responsibilities:
  • Generate Sales:
  • Supports store to meet and exceed store financial goals
  • Measures and develops crew performance goals to increase profitability
  • Actively looks for opportunities to drive additional sales and traffic
  • Aware of market competitor activities
  • Sources and supports In-Store and Head Quarter driven events
  • Supports and Communicates Head Quarter initiatives
  • Customer Experience:
  • Personally exemplifies Shep and Ian’s vision of “ Every Day Should Feel This Good” to our customers through “Hosting the Party”
  • Develops customers into repeat shoppers though information gathering, customer follow-up and email capture
  • Educates crew and customers regarding product information and brand initiatives
  • Ensures store practices and procedures support a positive customer experience (holds and store specific services)
  • Collects and encourages crew to solicit customer feedback to better product and store environment
  • Crew Development:
  • Maintains welcoming fun, engaging, energetic yet professional store environments that adhere to all HR policies and laws
  • Creates schedules to support an engaging customer service environment
  • Develops and educates crew members
  • Creates and supports manager and crew meetings and team building exercises
  • Recognizes and rewards crew performance
  • Builds an environment that fosters open and respectful communication with crew and Head Quarter partners
  • Maintains talent pool which promotes the brand to fill open positions in a timely manner by proactive recruitment and networking
  • Assists Captain(Store Manager) in conducting regularly scheduled interviews to identify and hire on the best talent for stores
  • Operations:
  • Supports store compliance with operational standards, expectations and federal law
  • Supports crew in planning and executing direction in a timely manner
  • Evaluates store operations for opportunities to enhance efficiency, productivity and profitability
  • Maintains efficient merchandise controls
  • Develops loss prevention awareness among all crew members
  • Supports store to consistently meet payroll expectations
  • Exercises prudence regarding personal/team expenses and supply management
  • Merchandising:
  • Supports store merchandising to reflect current compass, brand initiatives and local customer needs
  • Actively looks for replenishment opportunities through restocking and Head Quarter partnership
  • Audits store cleanliness, folding and visual standards
  • Supports management team to make merchandise moves based on sell-through and customer feedback to drive business
Requirements:
  • 9+ months as Assistant Manager in similar volume type business
  • One to two years retail experience
  • Strong interpersonal communication and customer service skills
  • Ability to plan, manage time, and make decisions in a fast-paced environment
  • Proven success in staff development and mentorship
  • Competition and industry awareness
  • Commitment to career growth of self and others
  • Team focused, confident, and professional
  • Smart, intelligent, fun, goal orientated, and driven by integrity
  • Strong verbal and written skills
  • Ability to perform effective selling techniques to achieve sale and repeat business
  • Excellent retail business acumen including selling skills, visual presentation, and sales analysis
  • Ability to work a flexible schedule including holidays, overnights, and weekends
  • Ability to actively supervise the sales floor
  • A passion for making people happy
  • Belief in leading by example and likewise, exude a leadership as service mentality
  • Excited to recruit, train, motivate and inspire as a large piece of your day-to-day responsibilities to your team
  • Excellent organizational skills
  • Accuracy and attention to detail
  • Ability to effectively receive and communicate feedback
  • Proactive and experienced in networking
  • Passion for the vineyard vines brand