Duties & Responsibilities:
Perform and coordinate operational quality assurance/quality improvement activities for the clinic.
Act as liaison between the Dental Department and other departments in the organization.
Develop departmental goals and objectives in conjunction with Administration.
Hire, train, supervise and evaluate Treatment Coordinator, Dental Patient Service Representative, and Dental Assistant team members.
Maintain inventory of Dental Department equipment and supplies. Order supplies and coordinate lab services. Verify procedure coordinate with bills. Balance spending and production.
Direct daily operations and dental staff schedules. Assigns dental assistants to dental providers on a daily basis.
Coordinate dentists, dental assistants and ancillary personnel activities and schedules.
Oversees leave requests of staff; submits provider requests to Dental Director.
Review, approve, and submits direct reports’ electronic timesheets to payroll.
Responsible for scheduling, preparing agenda and taking minutes for departmental meetings.
Collects, compares and copies statistical data and program reports as needed. Reviews program reports for errors. Completes monthly departmental report for submission to the Board of Directors.
Keep inventory log of all dental equipment with permit requirements.
Coordinate lab services, linkages and agreements with outside agencies..
Independently completes specially assigned projects such as researching the outside referral sources for departmental programs.
Update a variety of data base files and forms for the dental department.
Reconciles billing and cash payments for the Fiscal department daily.
Acts as point person for dental coding and billing auditing, and liaison between Dental Department and Patient Financial Services and external RCM vendor. Troubleshoots dental billing issues with Dental staff, PFS, and other stakeholders.
Plan individual training program requirements. Prepares travel requisitions for dental staff.
Responds to requests and phone calls from vendors, and SNAHC clinical staff, etc.
Coordinates and oversees dental student externs/interns paperwork and schedules. Responsible for maintaining positive relationships with extern coordinators and schools.
Coordinate special patient events and outreach activities.
All other duties as assigned.
Completes task on time or notifies appropriate person with an alternative plan while maintaining to report deadlines.
Uses time efficiently to keep commitment while prioritizing and planning work activities.
With the support of the Safety Officer, all supervisory positions are responsible for ensuring the physical site is safe according to regulatory requirements (e.g. Cal OSHA). This includes identifying and coordinating the correction of hazards and training department staff on required elements. Supervisors shall monitor their department staff to ensure compliance with universal precautions, and inform staff of all updates and changes. Supervisors are responsible for documenting all department training and incidents for investigation, and they will function as the departmental lead for fire drills and mock code exercises.
Associates Degree in Business Administration or Health & Human Services preferred.
2+ years experience in dental clinic management and supervision of ancillary dental staff.
Excellent telephone and communication skills. Must be polite and helpful at all times. Must demonstrate superior professionalism when dealing with clients, staff, and vendors.
Computer experience, preferably with Windows, including Microsoft Office Suite and ability to type 50+ wpm.
Ability to operate general office machines including, but not limited to, 10 key adding machine, copier/scanner, fax, voicemail, two-way radio, and P.C.'s
Ability to work independently and set priorities
Excellent grammar, punctuation, and spelling skills.
Must possess excellent organizational, writing and verbal skills.
Knowledge and understanding of Native American culture desirable.
Must be able to maintain an extremely high degree of confidentiality and adhere to all requirements of the Privacy Act regulations.
Compliance with all state and federal laws and regulations, as they pertain to position including; HIPAA, sexual harassment, Scope of Practice, OSHA etc.
Understands and promotes the mission, vision, and values of the health center both in the work place and in the community.
Preference in hiring is given to qualified Native Americans in accordance with SNAHC policy. Applicants claiming Indian Preference are encouraged to submit verification of Indian certified by tribe of affiliation or other acceptable documentation of Indian heritage.