JOB SUMMARY: Responsible for ensuring the efficient operation of the Community in a supportive role under the direction of the Assistant Community Director
ESSENTIAL DUTIES AND RESPONSIBILTIES:●Leases available apartments, ensuring Community is occupied and rented to its fullest capacity
●Records telephone and in person visits by prospects, noting the source of traffic
●Follows up on telephone calls, internet leads and guest cards
●Converts phone/internet traffic into Community visits and community visits into leases
●Ensures guest cards are consistently, accurately, completely filled out
●Ensures proper screening of prospective residents
●Prepares and thoroughly understands all forms; such as Lease Agreements, Applications, etc.
●Consistently fulfills assigned work schedule; attendance
●Responsible for maintaining a neat and orderly work area/office
●Responsible for assisting in inspections of grounds, buildings, and units on a regular basis
●Maintains orderly resident and Community files
●Responsible for obtaining a supervisors approval when a decision is not included in your regular duties and responsibilities
●Maintains open communication with all coworkers
●Assists in ensuring all service requests are recorded, handled and completed in a timely manner
●Conducts proper follow up calls are placed for all service requests
●Assists in collection of all rent and other charges are collected, posted and deposited in a timely manner
●Assists in ensuring all vendors are compliant with Cannon Managements Vendor Requirements
●Clearly demonstrates/communicates the features/benefits of the Community and its surrounding area
●Assists in ensuring all model(s) or target units are ready to show
●Completes a Market Survey weekly
●Maintains awareness of market conditions, competition, and sister
●Assists in recommending rental rates and concessions
●Advises residents of referral program (if applicable)
●Assists in conducting monthly advertising review
●Monitors curb appeal of the exterior of your Community and buildings
●Responsible for reporting unusual or extraordinary circumstances regarding the Community or residents; incident reports
●Responsible for maintaining the required Community uniform and ensuring a professional appearance and attitude at all times
●Identifies, corrects and reports hazardous Community conditions
●Be aware of and operate within OSHA (Occupational Safety & Health Act) standards and
Company safety policies at all times.
●Responsible for thorough knowledge of the Cannon Management Company policies outlined in the Company Handbook and community policies
●Adheres to Company policies, rules and regulations
●Adheres to all Fair Housing Laws
●Communicates daily with Community Manager
●Reports any employee injury to Community Manager immediately
●Responsible for a courteous, efficient response at all times
●Fosters a positive, active and collaborative relationship with residents, communities and associated agencies
●Preserves and respects resident and applicant confidentiality
●Be honest and truthful in all communications with the Community Manager/Regional Supervisor
SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 2 years (Preferred)
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- San Bernardino, CA 92407: Relocate before starting work (Required)
Work Location: In person
